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Service Excellence Director

2 weeks ago

Johannesburg, Gauteng, South Africa Geely Auto International Full time
About the Role

This is an excellent opportunity to join our team at Geely Auto International as a Customer Experience Strategist. You will play a key role in shaping our customer experience strategy, driving business growth, and delivering exceptional customer experiences.

Key Responsibilities:
  • Develop and implement customer experience strategies to drive business growth and enhance customer satisfaction.
  • Conduct market research and analysis to identify customer needs and preferences.
  • Design and deliver services that meet customer needs and expectations.
  • Collaborate with cross-functional teams to improve customer satisfaction and loyalty.
  • Stay up-to-date with industry trends and best practices to inform strategic decisions and drive innovation.
Requirements:
  • Proven experience in customer experience management or a related field.
  • Excellent communication and problem-solving skills.