Client Consultant
10 hours ago
About the Role
We are seeking a skilled Client Consultant to join our Healthcare team in Cape Town. As a Client Consultant, you will be responsible for the day-to-day administration of clients, focusing on member queries, inductions, claims, HR/Payroll queries, and new business applications tracking and activation.
Key Responsibilities
- Resolve member queries within stipulated Service Level Agreements
- Capture all client queries on system (telephonic and email)
- Control distribution of membership packs and/or cards
- Keep written records of all client communication and interaction
- Attend to HR/Payroll queries relating to medical aid scheme benefits
- Constant follow up and feedback to relevant parties
- Ensure all client correspondence is signed off and saved in correct client folder
- Answer phone calls and self-management of telephone account
- General assistance to the Healthcare consulting team
- Attend internal meetings and training as required
- Build effective relationships with clients (Human Resources/Payroll personnel)
- Manage client expectations
- New business screening of applications, tracking status, and ensuring activation
- Promote loyalty programs and additional products (Gap, Vitality) uptake
Requirements
- Extensive Insurance Healthcare administration experience
- Experience in resolving member queries
- Clear and concise oral and written communication skills
- RE 5 Certificate
- Matric
- Proficient in Microsoft Office tools – Outlook, Word, and Excel
About Us
ZA004 Marsh (Pty) Ltd is a leading insurance broker with a strong presence in the Healthcare sector. We offer a dynamic and client-focused work environment with opportunities for growth and development.
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