Application Support Specialist
1 week ago
Xceptor is a leading platform for automating data flows, empowering business users within Financial Institutions to build automated processes that deliver trusted data.
Our VisionWe strive to be the leading platform for automating data flows, enabling our clients to solve their data challenges with ease.
The RoleWe are seeking a highly skilled Application Support Analyst to join our exceptional customer service team. As a key member of our team, you will be responsible for providing technical support to our clients, ensuring their queries are resolved quickly and effectively.
Key Responsibilities- Respond to customer queries relating to the functionality of the Xceptor platform, providing technical information and step-by-step guidance.
- Gain a thorough understanding of the use and deployment of our software, using this knowledge to respond to customer questions and issues.
- Work with our established systems and procedures to ensure successful delivery of technical support across our growing customer base.
- Ensure our support obligations are met 100% of the time across our entire customer base.
- Liaise with international teams to ensure consistency in approach and effective handover/hand-back of ongoing queries.
- Relevant and extensive experience of providing customer application support for a global organisation.
- Good knowledge of running queries in SQL in a relational database.
- Strong technical skills, ideally being able to read object-oriented language such as C#.
- Solid understanding of web technologies, ideally with.NET and/or SQL Server experience.
- Excellent English language, communication, and interpersonal skills.
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity.
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