Store Operations Manager

2 weeks ago


Mthatha, Eastern Cape, South Africa Cosmix Retail PTY Ltd Full time

Job Summary:

Cosmix Retail PTY Ltd is seeking a highly skilled and experienced Store Supervisor to lead and manage the day-to-day operations of our retail stores. The successful candidate will be responsible for supervising cashiers, ensuring smooth running of till points, managing floats, training new staff, and resolving customer queries in a timely and efficient manner.

Key Responsibilities:

  • Liaise with Management: Develop and maintain effective relationships with management to ensure seamless communication and coordination of store operations.
  • Supervise Cashiers: Supervise and train cashiers to ensure they are competent, motivated, and directed to deliver excellent customer service.
  • Operational Management: Manage the day-to-day operations of the store, including float management, stock control, and ensuring adequate staffing levels.
  • Customer Service: Resolve customer queries in a professional and timely manner, ensuring customer satisfaction and loyalty.
  • Training and Development: Provide training and support to new staff members to ensure they have the necessary skills and knowledge to perform their roles effectively.

Requirements:

  • Qualifications: Grade 12 / Matric or equivalent.
  • Experience: Minimum of 2 years' experience in a cashier-related role, with 6 months' experience shadowing a Store Supervisor.
  • Skills: Sound numerical skills, computer literacy, and the ability to work in a fast-paced retail environment.

Working for Cosmix Retail PTY Ltd:

Cosmix Retail PTY Ltd is a dynamic and growing retail company that values its employees and provides opportunities for career growth and development. If you are a motivated and experienced individual with a passion for customer service and retail operations, we would love to hear from you.


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