Contact Centre Operations Manager

Job OverviewNedbank is seeking a highly skilled Contact Centre Manager to oversee the smooth operation of our contact centre. As a key member of our team, you will be responsible for ensuring quality service, client retention and sales, while maintaining stakeholder relationships in line with Nedbank's client service strategy.This role requires strong...

Job Purpose:The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets.Monitor performance through bookings, phone reports, and monthly Key Performance Assessments,...

One our international clients within travel / tourism / hospitality industry is seeking an experienced Contact Centre Supervisor to manage a team of 49 staff. The role is based towards the Woodmead area. Qualifications and experience: 1+ years in a Team Leaders roll in a call centre within the South African officeExperience in quality assurance and...

We are seeking a skilled and experienced Senior Operations Manager to lead our Contact Centre team in providing exceptional service to our clients. As a key member of our operations team, you will be responsible for managing the smooth running of the Contact Centre, ensuring quality service, client retention, and sales while maintaining stakeholder...

Contact Centre Quality Manager Job DescriptionWe are seeking an experienced Contact Centre Quality Manager to join our team. As a key member of our contact centre operations, you will be responsible for ensuring exceptional customer experiences and driving business growth.About The Travel CorporationThe Travel Corporation is a leading travel company...

Contact Centre Director PositionFirstrand seeks an experienced Contact Centre Director to lead its contact centre operations, driving efficiency and delivering exceptional customer experiences.About the RoleDevelop and execute strategic plans to drive contact centre performance.Build and lead high-performing teams.Collaborate with stakeholders to identify...

Job DescriptionThe successful candidate will have experience working in contact centres and possess strong communication and interpersonal skills. You will be responsible for handling customer inquiries, providing product information, and making sales recommendations.ResponsibilitiesHandle customer calls and respond to inquiriesProvide product information...

**Job Description:**As a Senior Call Centre Executive at InsidEntity, you will oversee the day-to-day activities of the contact centre team, focusing on delivering exceptional customer experiences. This role involves effective leadership and strategic planning to ensure the achievement of business objectives.Your responsibilities will include:Leading a team...

About the TeamWe are a dynamic team looking for a highly skilled Contact Centre Director to lead our contact centre operations and drive business growth through effective sales strategies and operations management.The successful candidate will be responsible for managing new business teams, ensuring daily service and quality levels are maintained, and...

A high-performing and forward-thinking professional is sought to fill the position of Global Contact Centre Strategist at Afrizan People Intelligence. As a key member of our leadership team, you will play a pivotal role in establishing and leading our Omnichannel Contact Centre, driving growth, innovation, and service excellence on a global scale.Your...

About Us:Santam Insurance is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company that is rapidly moving into emerging markets in Africa and Asia.We are committed to transformation and embracing diversity, creating a diverse workplace with employment equity as a key goal to...

One of our international cruise line clients are in need of experienced Contact Centre Agents to join their JHB team.Qualifications and experience:MatricTravel and tourism diploma No less than 2 years' contact centre experience Strong background in reservations / sales / travel company is desirable Great track record as reference checks will be conducted...

Contact Centre Agent (Graduate)Kick-start your career in the online gaming world and experience the very latest in technology and innovation.About our companyWork is play :) We make games, and we're passionate about it. We're a dev house which specializes in advanced, cutting edge online fun, a sentiment that is echoed in our environment and company culture....

Job OverviewThis role will play a critical part in shaping the customer experience within our Contact Centre.The successful candidate will be responsible for developing and implementing training programs to enhance the skills and knowledge of our contact centre staff.Additionally, you will oversee the quality assurance process, ensuring that our standards...

About the Job:We are looking for a highly skilled and experienced leader to fill the position of Nedbank Contact Centre Management Position. The successful candidate will be responsible for managing the smooth running of the Contact Centre, ensuring quality service, client retention, and sales while maintaining stakeholder relationships in line with...

Required Skills and QualificationsTo succeed in this role, you will need:A Senior Certificate (Matric / Grade 12 / NQF 4 equivalent) or higher qualificationMinimum of 3 years prior work experience in a sales or contact centre environmentSales and contact centre experience – min 12 monthsYou should also possess excellent communication and interpersonal...

Job title: Contact Centre Trainee (Midrand)Job Location: Gauteng, JohannesburgDeadline: May 09, 2025OVERALL PURPOSE OF THE JOBTo provide an end-to-end customer service to the SACAA clients.To improve the customer experience and customer satisfaction index.Customer ServiceProvide front line support – walk-in centre, contact centre and written...

Job title : Contact Centre Trainee (Midrand)Job Location : Gauteng, JohannesburgDeadline : May 09, 2025Quick Recommended LinksJobs by Location Job by industries DescriptionOVERALL PURPOSE OF THE JOBTo provide an end-to-end customer service to the SACAA clients. To improve the customer experience and customer satisfaction index. Customer ServiceProvide...

Unlock Your Potential as a Senior Contact Centre Team LeadAbout the RoleThis is an exceptional opportunity to lead a high-performing contact centre team in the travel industry. As a Senior Contact Centre Team Lead, you will be responsible for driving sales and customer satisfaction through effective coaching, performance management, and mentorship.Main...

Direct Financial Advisor Contact-Centre page is loadedDirect Financial Advisor Contact-CentreApply locations Johannesburg time type Full time posted on Posted Yesterday job requisition id JR-62227Let's Write Africa's Story TogetherOld Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Career BenefitsFree Adviser Academy...