Logistics Operations Manager

2 months ago


Port Elizabeth, Eastern Cape, South Africa Tower Group Full time
{"title": "Logistics Operations Manager", "content": "Main Responsibilities

As a Logistics Operations Manager at Tower Group, you will be responsible for effectively managing and controlling the movement of cargo from the designated origin to the prescribed destination in line with client instructions and requirements.

Key Job Functions:

  • Ensure operational files are handled in accordance with various process flows.
  • Provide exceptional customer service at all times and respond promptly to client requests and queries.
  • Liaise with clients and suppliers effectively throughout the shipment process.
  • Sourcing vehicles to fulfill customer requirements.
  • Monitor trucks on route and proactively chase up overdue trucks, escalating long overdue vehicles to management.
  • Assist clients with queries related to operations and documentary requirements for successful transport facilitation.
  • Monitor orders placed until goods are confirmed stacked or delivered, keeping clients updated on progress.
  • Forward transport booking orders to contracted haulers, stipulating collection and delivery locations, OOG and hazardous details, and agreed rates, as well as any special requirements.
  • Ensure relevant hazardous documentation is arranged prior to transporting materials.
  • Arrange for cargo delivery in accordance with client clearing instructions and requirements.
  • Ensure transport is executed properly and cargo is delivered on time.
  • Invoicing and status reporting.
  • Keeping systems up to date in real-time.
  • Suppliers' invoicing processed.
  • Ensure proof of delivery and acquittal (where applicable) is received from nominated haulers within relevant KPI time frames.
Requirements

Diploma: Logistics Management, Supply Chain Management, or relevant degree.

Intermediate Excel skills.

Experience: Minimum 2-3 years' experience working in the freight/logistics industry.

Dangerous/Hazardous Goods knowledge.

Invoicing experience.

Break bulk experience.

Knowledge of outskirt areas in RSA.

", "requirements": "Requirements

Diploma: Logistics Management, Supply Chain Management, or relevant degree.

Intermediate Excel skills.

Experience: Minimum 2-3 years' experience working in the freight/logistics industry.

Dangerous/Hazardous Goods knowledge.

Invoicing experience.

Break bulk experience.

Knowledge of outskirt areas in RSA.

", "language": "en-US"}

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