Division Lead

6 days ago

Johannesburg, Gauteng, South Africa SMD Technologies Full time
Division Manager Job Description

The Division Manager will oversee the team to ensure smooth daily operations and maintain a high level of productivity and engagement across departments. This individual will manage customer care, coordinate closely with sales, assign and monitor tasks, and actively mediate and adjust team dynamics as needed. As a key point of accountability, the Division Manager will be instrumental in maintaining workflow efficiency and fostering a positive, collaborative office environment.

Key Responsibilities
1. Team Leadership
- Oversee the team's daily work, track task completion, and ensure that all deliverables meet expected quality and timelines. - Assign and follow up on tasks for each team member, providing guidance and support where necessary. - Act as the primary point of contact for resolving staff concerns, mediating conflicts, and adjusting team processes as needed to optimize productivity.

2. Customer Care Management
- Lead customer care initiatives, ensuring a responsive, empathetic, and solution-oriented approach to customer inquiries. - Regularly assess and improve customer service processes to enhance satisfaction and retention. - Implement key performance indicators (KPIs) to monitor and improve customer service effectiveness.

3. Sales Support & Coordination
- Work closely with the sales team, staying involved in sales activities to ensure alignment with office goals and objectives. - Monitor sales tasks, track progress, and ensure that each team member is equipped to meet their targets. - Provide feedback to the sales team on performance, suggest strategies for improvement, and foster a results-driven culture.

4. Office Operations & Reporting
- Ensure daily operations run smoothly, with a focus on efficiency, productivity, and positive team morale. - Implement and track KPIs across the team, maintaining accountability for each department's goals. - Provide regular reports to management, highlighting key accomplishments, challenges, and recommendations for ongoing improvements.

Requirements
- Proven experience in team leadership or management roles. - Strong customer care experience with a track record of improving customer satisfaction. - Familiarity with sales processes and metrics. - Exceptional interpersonal and communication skills. - Problem-solving mindset with an ability to mediate and make quick, effective adjustments.

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