Customer Experience Advocate

3 days ago


Pietermaritzburg, KwaZulu-Natal, South Africa Nedbank Full time

The Customer Experience Advocate is a vital role at Nedbank, responsible for ensuring that every client interaction is positive and memorable. If you have a passion for delivering exceptional customer service and building lasting relationships, we want to hear from you.

Main Responsibilities
  • Deliver personalized service and support to clients across multiple channels.
  • Act as a liaison between clients and internal teams to resolve issues and concerns.
  • Contribute to the development of new initiatives and processes to enhance the client experience.

Qualifications and Experience:

  • Advanced diploma or national degree in a relevant field.
  • Minimum 3-6 years' experience in customer-facing roles, preferably in the financial services industry.


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