eLearning Content Specialist
3 weeks ago
- Engage in the learning material development process, including deliverables, sign-offs, and timelines
- Design and develop online learning content using applicable software
- Design and develop mailers, infographics, and internal communication content using applicable software
- Deal with technical support calls/emails/queries from stakeholders and trainers
- Provide first-line support on LMS concerns and user issues by logging and managing cases on the applicable platform.
- Reporting on usage and statistics
- Test and quality assure content on the LMS
- Maintain the LMS procedure document
- Manage and maintain the social component of the LMS
- Explore trends in mobile learning and build on the adoption of this feature
- Investigate the LMS, and suggest improvements that will reduce manual tasks
- Ensure trainers' LMS knowledge and skill is up to date based on new findings within the LMS
- Assist Academy trainers by:
- Uploading and updating course material and assessments to the LMS
- Creating and managing classes on the LMS, as well as daily attendance rostering
- Creating, monitoring, and drawing online surveys/feedback forms
- Manually uploading results to the LMS
- Conduct per-question trend analysis
- Providing support during virtual classroom sessions
**Required Competencies & Personal Attributes:**
- Computer literacy
- Good communication skills
- Good interpersonal skills
- High attention to detail
- Strong admin orientation with exceptional language and writing ability
- Able to work in isolation as well as within a team
- Creative and innovative
- Open to criticism and feedback
- Researching skills
- Highly analytical, with problem-solving abilities
- Passionate about systems and creating efficiencies
- Ability to engage with, and to transfer knowledge to, peers and stakeholders at any level
**About OUTsurance:**
We offer our employees:
- A winning, fun, and inclusive company culture that embraces diversity.
- Great Rewards and Recognition programs.
- Wi-Fi on campus and Emergency Panic-Assist through the OUTsurance app
- Employee wellness programs: Free Counselling, Legal Advice, and Financial Coaching for you and your members of the household.
- A chance to give back (Staff Helping SA OUT volunteer program) and much more...
**Ideal Candidate:**
An ideal candidate will be able to align their personal work values to the OUTsurance values of awesome service, dynamic, honest, human, passionate and recognition.
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.
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