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Digital Trust Expert

1 week ago

Port Elizabeth, Eastern Cape, South Africa DigiCert Full time

We're looking for a Commercial Growth Specialist to join our team in Cape Town. As a key member of our GTM team, you will be responsible for driving renewal strategy, building relationships with key decision-makers and customers, and delivering business outcomes.

Main Responsibilities:

  • Drive Renewal Strategy – Develop and execute retention strategies as part of the customer success plan for accounts
  • Proactively Build Relationships – Build and maintain relationships with key decision-makers and Customers to influence adoption and customer success
  • Supporting Customers - Guide Customers and customers to support channels available as part of the value DigiCert provides
  • Delivering Business Outcomes – Define business outcomes and orchestrate a success plans inclusive of customer priorities, milestones, risks and metrics
  • Mitigating Risk and Churn – Interpret and act on usage information focusing on "at risk" customers to mitigate churn and identify value optimization opportunities
  • Enabling Customers and Customers – Demonstrate and educate Customers and customers on relevant functionality and content resulting in increased adoption
  • Delivering Insights - Promote insights relevant to customers' workflow and act as a voice of the customer internally, feeding back their experiences

Requirements:

  • 3+ years of experience managing full sales cycle (inside or field sales) in the software space (essential)
  • Professional working proficiency in Spanish & English (essential)
  • Professional working proficiency in Portuguese (beneficial)
  • Ability to effectively navigate objections and challenges toward a win-win outcome and renewal
  • Experience in transactional sales; high velocity
  • Excellent time management skills
  • Strong ability to collaborate with internal operational and account management teams
  • Experience facilitating customer meetings and presenting to an audience in a concise, inspirational and convincing manner
  • Strong presentation skills (both verbal & written) and interpersonal skills; ability to organize and execute a sales plan; ability to use
  • A curious nature with a desire to learn and a competitive spirit
  • Action-oriented mentality – loves to get things done

Benefits:

  • Uncapped Commission
  • Achievers club awards & Incentives
  • Provident Fund
  • Medical Aid + Gap Cover
  • Employee Assistance Program
  • Education Support Program
  • Gym Reimbursement
  • Life Insurance
  • Disability Insurance