Technical Support Expert
1 day ago
Responsibilities
The Technical Support Expert will provide second-level support for software technicians, troubleshoot complex technical issues, and develop user manuals and support documentation.
Key Responsibilities:
- Provide second-level support for software technicians
- Troubleshoot complex technical issues
- Develop user manuals and support documentation
- Collaborate with stakeholders to gather requirements and document results
Requirements:
- Bachelor's degree in Computer Science, Mathematics, or related field
- Minimum 1-2 years of experience in technical support and troubleshooting
- Strong analytical and problem-solving skills
- Effective communication and interpersonal skills
- Proficiency in SQL and database management
About Us
Booyco Electronics is a leading provider of innovative software solutions for the mining industry. We empower our clients with cutting-edge technology that drives efficiency, productivity, and safety. Our team is passionate about delivering exceptional results and exceeding customer expectations.
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