Current jobs related to Contact Centre Operations Director - Johannesburg, Gauteng - Nedbank
-
Contact Centre Supervisor
2 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeJob Purpose:The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets.Monitor performance through bookings, phone reports, and monthly Key Performance Assessments,...
-
Contact Centre Supervisor
7 days ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeJob Purpose:The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets.Monitor performance through bookings, phone reports, and monthly Key Performance Assessments,...
-
Contact Centre Supervisor
2 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeOne our international clients within travel / tourism / hospitality industry is seeking an experienced Contact Centre Supervisor to manage a team of 49 staff. The role is based towards the Woodmead area. Qualifications and experience: 1+ years in a Team Leaders roll in a call centre within the South African officeExperience in quality assurance and...
-
Contact Centre Supervisor
7 days ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeOne our international clients within travel / tourism / hospitality industry is seeking an experienced Contact Centre Supervisor to manage a team of 49 staff. The role is based towards the Woodmead area. Qualifications and experience: 1+ years in a Team Leaders roll in a call centre within the South African officeExperience in quality assurance and...
-
Regional Centre Director
21 hours ago
Johannesburg, Gauteng, South Africa China Life Insurance Company Limited Full timeJob OverviewThe China Life Insurance Company Limited is seeking a highly skilled and experienced professional to fill the role of Director General, Africa Regional Centre. The successful candidate will be responsible for leading the work program, supervising the implementation of NDB operations in the African region, and supporting the Public Sector and the...
-
Command Centre Director
4 days ago
Johannesburg, Gauteng, South Africa South African Bankers Services Company Pty Ltd Full timeJob OverviewThe South African Bankers Services Company Pty Ltd is seeking a highly skilled and experienced individual to fill the role of Command Centre Director. This position plays a crucial role in ensuring the smooth operation of our payment systems and infrastructure.In this role, you will be responsible for managing all aspects of the command centre,...
-
Distribution Centre Director
21 hours ago
Johannesburg, Gauteng, South Africa Buffalo Full timeAbout the Role:The Distribution Centre Director is a critical position that involves overseeing the entire operation of the Distribution Centre. This includes order processing, picking, packing, shipping, and receiving. The successful candidate will have excellent leadership skills and be able to motivate their team to achieve exceptional results.Key...
-
Contact Centre IT Administrator
21 hours ago
Johannesburg, Gauteng, South Africa Carlysle Talent Search - Centurion Full timeCarlysle Talent Search - Centurion Job Opening:We are currently seeking a Contact Centre IT Administrator who can play a crucial role in ensuring the smooth operation of our office environment. The ideal candidate will have technical expertise in dialler management, database administration, and computer hardware troubleshooting.Responsibilities:Manage...
-
Contact centre agent
2 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeOne of our international cruise line clients are in need of experienced Contact Centre Agents to join their JHB team.Qualifications and experience:MatricTravel and tourism diploma No less than 2 years' contact centre experience Strong background in reservations / sales / travel company is desirable Great track record as reference checks will be conducted...
-
Contact Centre Learning Director
21 hours ago
Johannesburg, Gauteng, South Africa Digital Gaming Corp. Full timeOur TeamWe are a diverse and inclusive team of professionals dedicated to delivering exceptional results. Our team members are passionate about innovation, excellence, and customer satisfaction.We offer a dynamic and supportive work environment, with opportunities for career growth and development. Our team is committed to teamwork, open communication, and...
-
Student Contact Centre Agent
2 weeks ago
Johannesburg, Gauteng, South Africa MHR Full timeJob title : Student Contact Centre AgentJob Location : Gauteng, JohannesburgDeadline : March 24, 2025Quick Recommended LinksJobs by Location Job by industries Introduction Are you a young, passionate, and tech-savvy person with excellent communication skills? Our client, a national emergency medical services company, is looking for new talent to...
-
Contact Centre Quality Coach
21 hours ago
Johannesburg, Gauteng, South Africa Tracker South Africa Full timeAs a Contact Centre Quality Coach at Tracker South Africa, you will be responsible for developing and implementing quality assurance programs to drive sales performance and customer satisfaction.Key Responsibilities:Design and implement quality assurance programs to evaluate sales interactionsDevelop coaching plans to improve sales performance and customer...
-
US Contact Centre Team Leader
1 week ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeWe are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours.Key Responsibilities- Lead and manage a team of contact center agents, ensuring quality customer interactions and...
-
Contact Centre Team Lead
22 hours ago
Johannesburg, Gauteng, South Africa Bidvest Bank Limited Full timeAbout the Role:This is an exciting opportunity to join our team at Bidvest Bank Limited as a Contact Centre Team Lead. As a key member of our organization, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.The ideal candidate will have experience with coaching,...
-
Contact Centre Solutions Expert
21 hours ago
Johannesburg, Gauteng, South Africa Callforce Full timeAbout CallforceWe are a company that aims to build the future of contact centre solutions, focusing on creating purposeful careers that drive growth and profitability.Job DescriptionThis role entails delivering exceptional customer service across various channels, including face-to-face, telephonic, internal, and external interactions. The key objective is...
-
Contact Centre Team Manager: Gauteng
1 day ago
Johannesburg, Gauteng, South Africa Sanlam Full timeJob Overview:This is an exciting opportunity to join a dynamic and growing organization as a Contact Centre Team Manager. In this role, you will be responsible for leading a team of Sales Agents and driving sales growth through effective management and motivation.About the Ideal Candidate:You have a passion for sales and customer service, with a minimum of 3...
-
Sales & Service Contact Centre Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Hlabahlosile Full timeJob DescriptionAUTOMOTIVE (Tyre) INDUSTRYMatric certificateA tertiary diploma or degree with a focus on Operations or General Management is preferable.5 years of operational experience (Tyre industry preferred)3 years of Sales & Service Centre Management/Supervisor experienceFully competent with and at least 3 year of working experience on the below...
-
General Director Africa
21 hours ago
Johannesburg, Gauteng, South Africa China Life Insurance Company Limited Full timeJob DescriptionThe Director General, Africa Regional Centre, will be responsible for the following key areas:Company OverviewThe China Life Insurance Company Limited is a global insurance company that provides innovative solutions to our customers. Our commitment to excellence and customer satisfaction drives our success.Job ResponsibilitiesThe successful...
-
Johannesburg, Gauteng, South Africa Nedbank Full timeJob title : Contact Centre Manager: VIP Desk Cape Town or GautengJob Location : Gauteng, JohannesburgDeadline : March 07, 2025Quick Recommended LinksJobs by Location Job by industries Job PurposeTo manage the smooth running of the Nedbank Contact Centre to ensure qualilty service, client retention and sales and maintaining stakeholder relationships in line...
-
Operations Director
7 days ago
Johannesburg, Gauteng, South Africa Humankind Group Full timeJob OverviewWe are seeking a seasoned Operations Director to lead our operations and drive business growth.The ideal candidate will have a strong background in warehousing, transportation, and logistics, with a proven track record of implementing cost-saving initiatives and improving operational efficiency.
Contact Centre Operations Director
1 week ago
The Senior Contact Centre Manager will be responsible for driving business growth and improving customer satisfaction by leading a high-performing contact centre team.
Main Duties- Lead a team of contact centre staff, providing guidance and support to ensure they meet their performance targets.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Analyse data and metrics to identify areas for improvement and develop plans to address these.
- Collaborate with other departments to ensure seamless communication and effective resolution of customer issues.
- Stay up-to-date with industry trends and best practices, sharing knowledge and expertise with the team.
