Onsite Cloud Engineer

2 months ago


Cape Town, Western Cape, South Africa Plus 1x Full time

Job Summary: Plus 1x is seeking a skilled Onsite Cloud Engineer to join our dynamic team. The ideal candidate will be responsible for receiving, logging, validating, and diagnosing client requests across our full spectrum of cloud-based products and services, adhering to agreed service level agreements leveraging standard tools, platforms, and processes.

Key Responsibilities:

  • Receive, log, validate, and diagnose client requests across our full spectrum of cloud-based products and services, adhering to agreed service level agreements leveraging standard tools, platforms, and processes.
  • Utilize Microsoft product and process knowledge, exercising discretion to respond to tickets efficiently.
  • Strive for first-call resolution for clients, leveraging standard operating procedures or work instructions whenever possible.
  • Contribute to knowledge management by building knowledge articles or identifying the need for such content when relevant articles are not available.
  • Provide timely updates to clients upon request regarding pending requests or tickets.
  • Collaborate closely with resolver groups and other functions to ensure timely updates are communicated to clients.
  • Identify gaps and shortcomings in current processes, procedures, and services, and provide recommendations for improvement.

About the Role: As a Plus 1x Onsite Cloud Engineer, you will be part of a collaborative team that values innovation and customer satisfaction. You will have the opportunity to work with a variety of cloud-based products and services, and contribute to the development of knowledge management systems.

Requirements:

  • Minimum of 2 years of relevant work experience in cloud infrastructure and engineering.
  • Strong background in cloud engineering within a medium to large ICT organization.
  • Proficient experience in managed services and ITIL processes.
  • Demonstrated experience collaborating with vendors and/or third parties.

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