Onsite Cloud Engineer
2 months ago
Job Summary: Plus 1x is seeking a skilled Onsite Cloud Engineer to join our dynamic team. The ideal candidate will be responsible for receiving, logging, validating, and diagnosing client requests across our full spectrum of cloud-based products and services, adhering to agreed service level agreements leveraging standard tools, platforms, and processes.
Key Responsibilities:
- Receive, log, validate, and diagnose client requests across our full spectrum of cloud-based products and services, adhering to agreed service level agreements leveraging standard tools, platforms, and processes.
- Utilize Microsoft product and process knowledge, exercising discretion to respond to tickets efficiently.
- Strive for first-call resolution for clients, leveraging standard operating procedures or work instructions whenever possible.
- Contribute to knowledge management by building knowledge articles or identifying the need for such content when relevant articles are not available.
- Provide timely updates to clients upon request regarding pending requests or tickets.
- Collaborate closely with resolver groups and other functions to ensure timely updates are communicated to clients.
- Identify gaps and shortcomings in current processes, procedures, and services, and provide recommendations for improvement.
About the Role: As a Plus 1x Onsite Cloud Engineer, you will be part of a collaborative team that values innovation and customer satisfaction. You will have the opportunity to work with a variety of cloud-based products and services, and contribute to the development of knowledge management systems.
Requirements:
- Minimum of 2 years of relevant work experience in cloud infrastructure and engineering.
- Strong background in cloud engineering within a medium to large ICT organization.
- Proficient experience in managed services and ITIL processes.
- Demonstrated experience collaborating with vendors and/or third parties.
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