Customer Service Representative

4 weeks ago


Pretoria, Gauteng, South Africa CTU Career Chatz Full time
Job Title: Frontline Customer and Sales Support

We are seeking a highly motivated and customer-oriented individual to provide exceptional customer service and sales support to our clients.

Key Responsibilities:

  • Provide efficient and effective sales support, solutions, guidance, and advisory services to the sales team, prospects, and/or potential clients.
  • Coordinate office activities and operations to secure efficiency and compliance to company policies.
  • Manage phone calls and correspondence, including emails, letters, and packages.
  • Promptly receive clients and provide operational or sales support as required.
  • Maintain a neat and tidy frontline desk and communal reception/client space.
  • Support client queries and provide accurate and timely information about our products and services.
  • Process orders, returns, and exchanges, and manage customer accounts.
  • Collaborate with other departments to resolve customer issues and improve the customer experience.
  • Maintain accurate records of customer interactions and sales activities.

Requirements:

  • High school diploma or equivalent; Bachelor's degree in a related field is an advantage.
  • Minimum of 2 years of experience in customer service and sales support.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy.
  • Ability to work independently and as part of a team.
  • Proficient in Microsoft Office and experience with CRM software is a plus.
  • Experience in the technology or software industry is a plus.

What We Offer:

CTU Career Chatz is committed to providing a dynamic and supportive work environment that fosters growth and development. We offer competitive compensation and benefits packages, as well as opportunities for professional learning and continuous improvement.



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