Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-oriented individual to provide exceptional customer service and sales support to our clients.
Key Responsibilities:
- Provide efficient and effective sales support, solutions, guidance, and advisory services to the sales team, prospects, and/or potential clients.
- Coordinate office activities and operations to secure efficiency and compliance to company policies.
- Manage phone calls and correspondence, including emails, letters, and packages.
- Promptly receive clients and provide operational or sales support as required.
- Maintain a neat and tidy frontline desk and communal reception/client space.
- Support client queries and provide accurate and timely information about our products and services.
- Process orders, returns, and exchanges, and manage customer accounts.
- Collaborate with other departments to resolve customer issues and improve the customer experience.
- Maintain accurate records of customer interactions and sales activities.
Requirements:
- High school diploma or equivalent; Bachelor's degree in a related field is an advantage.
- Minimum of 2 years of experience in customer service and sales support.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office and experience with CRM software is a plus.
- Experience in the technology or software industry is a plus.
What We Offer:
CTU Career Chatz is committed to providing a dynamic and supportive work environment that fosters growth and development. We offer competitive compensation and benefits packages, as well as opportunities for professional learning and continuous improvement.
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