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Support Team Member

1 week ago

Cape Town, Western Cape, South Africa PST Full time

PST.AG is a leading company in the customer management sector, seeking a highly skilled and dedicated individual to fill the position of Customer Care Helpdesk Assistant. As a core member of our team, you will contribute significantly to delivering exceptional customer experiences and driving business growth.

Main Responsibilities:
  • Customer Support: Provide prompt and effective support to customers through various channels, addressing their inquiries and resolving issues efficiently.
  • Issue Analysis: Analyze complex customer issues and develop creative solutions to resolve them quickly.
  • Process Optimization: Identify areas for process improvement and suggest changes to optimize customer care processes.
  • Team Collaboration: Collaborate with internal teams to ensure seamless alignment and effective communication.
  • System Maintenance: Manage and maintain our Enterprise Resource Planning system to ensure data accuracy and efficiency.
  • Additional responsibilities include:
    • Knowledge Sharing
    • Training and Support
    • Operational Excellence
Requirements:
  • Academic Background: Bachelor's degree in any related field, demonstrating academic excellence.
  • Work Experience: 5+ years of experience in a similar role, showcasing leadership and problem-solving skills.
  • Soft Skills: Excellent communication, teamwork, and time management skills, essential for success in this position.
  • Technical Expertise: Proficiency in ERPNext or similar systems, including ticketing system experience.
  • Language Fluency: Fluency in English, with excellent written and spoken communication skills.
  • Adaptability and Flexibility: Ability to work independently and collaborate effectively with cross-functional teams.
Nice-to-Have Skills:
  • Marketing Background: Experience in marketing and/or social media, offering additional value to our organization.
  • German Language: Knowledge of German language, enhancing our company's multilingual capabilities.
  • LLM Expertise: Strong linguistic ability with Large Language Models (LLMs), providing a competitive edge in our industry.