Retail Store Operations Manager
2 months ago
We are seeking a highly skilled and experienced Store Manager to join our team at Carrol Boyes. As a Store Manager, you will be responsible for the overall performance of the store, including sales, customer service, and staff management.
Main Responsibilities:
- Maximize sales and control expenses by implementing effective sales strategies and managing store inventory.
- Ensure excellent customer service by training staff and maintaining a clean and safe store environment.
- Manage store staff by recruiting, selecting, orientating, and training employees, as well as coaching, counseling, and disciplining as needed.
- Identify current and future customer requirements by establishing rapport with customers and other stakeholders.
- Ensure availability of merchandise and services by approving contracts and maintaining inventories.
- Secure merchandise by monitoring security systems and measures.
- Protect employees and customers by providing a safe and clean store environment.
- Maintain the stability and reputation of the store by complying with legal requirements.
- Set up effective marketing displays for the sales floor and store windows.
- Manage all controllable costs to keep operations profitable.
- Analyze sales figures and forecast future sales.
- Analyze and interpret trends to facilitate planning.
- Respond to customer complaints and comments.
- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Maintain compliance with all company policies and procedures.
- Partner with events teams to drive sales and customer engagement.
Requirements:
- Proven experience in retail management, preferably in a similar role.
- Strong leadership and communication skills.
- Ability to analyze sales data and make informed decisions.
- Excellent customer service skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
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