Retail Store Operations Manager

2 months ago


Sun City, South Africa Carrol Boyes Full time
Store Manager Job Description

We are seeking a highly skilled and experienced Store Manager to join our team at Carrol Boyes. As a Store Manager, you will be responsible for the overall performance of the store, including sales, customer service, and staff management.

Main Responsibilities:

  • Maximize sales and control expenses by implementing effective sales strategies and managing store inventory.
  • Ensure excellent customer service by training staff and maintaining a clean and safe store environment.
  • Manage store staff by recruiting, selecting, orientating, and training employees, as well as coaching, counseling, and disciplining as needed.
  • Identify current and future customer requirements by establishing rapport with customers and other stakeholders.
  • Ensure availability of merchandise and services by approving contracts and maintaining inventories.
  • Secure merchandise by monitoring security systems and measures.
  • Protect employees and customers by providing a safe and clean store environment.
  • Maintain the stability and reputation of the store by complying with legal requirements.
  • Set up effective marketing displays for the sales floor and store windows.
  • Manage all controllable costs to keep operations profitable.
  • Analyze sales figures and forecast future sales.
  • Analyze and interpret trends to facilitate planning.
  • Respond to customer complaints and comments.
  • Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
  • Maintain compliance with all company policies and procedures.
  • Partner with events teams to drive sales and customer engagement.

Requirements:

  • Proven experience in retail management, preferably in a similar role.
  • Strong leadership and communication skills.
  • Ability to analyze sales data and make informed decisions.
  • Excellent customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

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