Senior Hospitality Operations Manager

4 days ago

Cape Town, Western Cape, South Africa HR Genie Full time
Job Description

About HR Genie

We are a dynamic and rapidly growing company in the hospitality industry, known for our commitment to delivering exceptional dining experiences. Our eclectic venue on trendy Kloof Street in Cape Town is quickly gaining popularity among locals and visitors alike.

We pride ourselves on offering diverse dining experiences that blend quality ingredients with friendly hospitality. Our team is passionate about creating memorable experiences for every guest who walks through our doors.

Key Responsibilities:

  • Oversee the daily operations of the restaurant, ensuring seamless functionality and outstanding service.
  • Lead and mentor front-of-house staff, fostering a positive team environment and promoting excellent customer service skills.
  • Develop and update service protocols to enhance the overall dining experience and drive customer satisfaction.
  • Ensure high standards of service quality, presentation, and hygiene are consistently met.
  • Coordinate with kitchen staff to ensure a seamless dining experience and maintain efficient food preparation processes.
  • Monitor inventory, order supplies, and manage costs effectively to optimize profitability.
  • Manage restaurant budgets and maintain accurate financial records to inform business decisions.
  • Ensure compliance with health and safety regulations and implement strategies to minimize risks.
  • Address any restaurant-related issues promptly and professionally, ensuring minimal disruption to customers.

Key Performance Indicators (KPIs):

  1. Maintain high standards of service quality and consistency, driving customer loyalty and repeat business.
  2. Develop and maintain efficient and appealing service protocols, enhancing the overall dining experience.
  3. Achieve efficient restaurant operations with minimal waste, optimizing resources and reducing costs.
  4. Ensure staff compliance with health and safety protocols, maintaining a safe working environment.
  5. Successfully manage restaurant budgets and inventory, informing business decisions and driving profitability.
  6. Foster a positive and productive work environment, promoting employee engagement and retention.
  7. Ensure timely and accurate service delivery, meeting customer expectations and driving satisfaction.
  8. Handle restaurant-related issues promptly and professionally, minimizing disruption and ensuring customer satisfaction.

Qualifications and Skills:

  • Proven experience as a Restaurant Manager or similar role, demonstrating expertise in hospitality operations and management.
  • Strong knowledge of restaurant operations, including service techniques, menu development, and inventory management.
  • Excellent leadership and team management skills, with the ability to motivate and develop staff.
  • High standards of cleanliness and service quality, ensuring a safe and enjoyable dining experience.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and staff.
  • Ability to handle high-pressure environments with ease, remaining calm and composed under pressure.
  • Hospitality management qualifications are highly desirable, demonstrating a deep understanding of industry best practices.

Bonus Points:

  • Experience with point-of-sale systems and restaurant software, streamlining operations and improving efficiency.
  • Knowledge of local health and safety regulations, ensuring compliance and minimizing risks.
  • Ability to analyze data and make informed business decisions, driving profitability and growth.
  • Passion for delivering exceptional customer service, exceeding customer expectations and driving loyalty.

What We Offer:

  • A competitive salary package, negotiable depending on experience.
  • Ongoing training and development opportunities, helping you grow your career in hospitality.
  • A dynamic and supportive work environment, promoting teamwork and collaboration.
  • The opportunity to work with a rapidly growing company, shaping the future of the hospitality industry.

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