Channel Support and Technical Expert
4 days ago
We are looking for a Technology Solutions Specialist to lead our branch cash operations efforts.
The ideal candidate will have expertise in implementing Teller software applications and knowledge of AML and CTR / A regulatory implications.
Key Responsibilities- Lead Implementation:
- Implement branch cash operations technology, including Teller software applications
- Ensure knowledge of AML and CTR / A regulatory implications
- Client Experience:
- Manage in-branch client experience through appointment booking and queue management software
- Relationship Management:
- Oversee client relationship management through tools like D365 and Salesforce
- Identification and Authentication:
- Implement client identification and authentication through Fingerprint and Facial biometrics
- Productivity Management:
- Optimize staff productivity through Nice WFM, ActiveOps, and Zendesk
- Peripheral Integration:
- Integrate peripheral technologies, including Card / PIN peripherals
- Network Connectivity:
- Manage branch network connectivity through Fibre optics and LTE
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