Channel Support and Technical Expert

4 days ago


Johannesburg, Gauteng, South Africa Recru-it Full time
About the Role

We are looking for a Technology Solutions Specialist to lead our branch cash operations efforts.

The ideal candidate will have expertise in implementing Teller software applications and knowledge of AML and CTR / A regulatory implications.

Key Responsibilities
  • Lead Implementation:
  • Implement branch cash operations technology, including Teller software applications
  • Ensure knowledge of AML and CTR / A regulatory implications
  • Client Experience:
  • Manage in-branch client experience through appointment booking and queue management software
  • Relationship Management:
  • Oversee client relationship management through tools like D365 and Salesforce
  • Identification and Authentication:
  • Implement client identification and authentication through Fingerprint and Facial biometrics
  • Productivity Management:
  • Optimize staff productivity through Nice WFM, ActiveOps, and Zendesk
  • Peripheral Integration:
  • Integrate peripheral technologies, including Card / PIN peripherals
  • Network Connectivity:
  • Manage branch network connectivity through Fibre optics and LTE


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