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IT Systems Manager

2 weeks ago

Sandton, South Africa Altron Full time

We are seeking an experienced IT Systems Manager to join our team at Altron. The successful candidate will be responsible for ensuring the effective deployment, configuration, monitoring, and management of SCOM within our environments.

This role requires a strong understanding of Microsoft System Center Operations Manager (SCOM) and experience in troubleshooting and resolving complex IT issues. As a Technical Lead, you will provide guidance and support to junior team members and contribute to the development of new processes and procedures.

Responsibilities:

  • Installation, configuration, and upgrading of SCOM components and management packs.
  • Customization of monitoring solutions to meet business and technical requirements.

Monitoring and Alert Management:

  • Development and configuration of alerts, dashboards, and reports tailored to organizational needs.
  • Analysis and response to alerts to ensure quick resolution of IT incidents.

Troubleshooting and Support:

  • Escalation point for complex SCOM-related issues.
  • Collaboration with application, network, and systems teams to troubleshoot problems.

Automation and Scripting:

  • Creation of PowerShell scripts to automate repetitive monitoring and maintenance tasks.

Documentation and Training:

  • Detailed documentation for configurations, procedures, and troubleshooting steps.
  • Guidance and training to junior team members and end-users.

Stakeholder Collaboration:

Closely work with IT operations, developers, and other stakeholders to ensure monitoring aligns with SLAs and business goals.

Core Responsibilities:

  • Minimized downtime and enhanced system reliability through proactive monitoring.
  • Optimized resource utilization and system performance.
  • Comprehensive visibility into IT systems and applications.
  • Swift resolution of IT incidents with minimal business impact.