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Operations Management Specialist

1 week ago

Durban North, KwaZulu-Natal, South Africa Network Recruitment Full time

Operations Management Specialist:

We are seeking an experienced Operations Management Specialist to join our team. In this role, you will be responsible for providing strategic guidance and support to our operations team, ensuring the successful delivery of our services.

About the Role:

You will be responsible for designing and implementing resource models and strategies that drive business growth and efficiency. Your expertise in forecasting and scheduling will enable you to make informed decisions that impact the success of our clients.

Key Responsibilities:

  • Develop and maintain accurate capacity plans, FTE plans, and attrition analysis reports.
  • Design and implement shift patterns and schedules for complex operations.
  • Provide management information to support effective holiday planning and forecast processes.
  • Liaise with operational teams to ensure seamless account sizing and client satisfaction.
  • Audit current practices and benchmark against industry standards to identify areas for improvement.
  • Support and develop the skills of the Resource Planning Team.

Requirements:

  • 3-4 years' experience in resource or workforce planning, preferably in a BPO or consulting industry environment.
  • Advanced MS Excel skills and strong data manipulation experience.
  • Ability to challenge and address issues, identifying opportunities for financial growth.
  • Excellent verbal and written communication skills, with a focus on building strong relationships with stakeholders.