Transfers and Onboarding Specialist

1 month ago


Cape Town, Western Cape, South Africa Rory Mackie & Associates Full time
Overview

Rory Mackie & Associates is seeking a skilled Transfers and Onboarding Consultant to join their Investments Platform Operations team. The successful candidate will be responsible for the administration of Voluntary, TFSA, Section 14, and Living Annuity transfers, ensuring accuracy and timely completion.

Key Responsibilities
  • Establish and maintain relationships with Life Companies to facilitate efficient transfer processes
  • Develop and implement transfer requirements for various Life Companies
  • Expedite unit transfers with competitor unit trust management companies
  • Create and manage transfer checklists for investors and financial advisors
  • Own the transfer process from initiation to completion, ensuring seamless execution
  • Prepare and prepopulate client documentation and assist financial advisors with documentation preparation
  • Manage inbound calls from financial advisors and their assistants
  • Provide training and support to financial advisors and their assistants
  • Submit, track, and provide feedback to sales consultants and financial advisors on transfer performance
  • Manage the flow of work with advisor liaison consultants, sales consultants, and RM
  • Identify and address transfer exceptions and queries
  • Collaborate with FNZ to continuously improve transfer processes
  • Maintain agreed-upon turnaround times for administrative tasks
  • Participate in regular team meetings and build strong relationships with internal and external stakeholders
Requirements
  • Bachelor's degree in a related field with relevant experience in a LISP environment
  • Minimum 5 years' experience with Linked Products, Local Unit Trusts, and Offshore Funds
  • Minimum 1 year's experience in dealing with Section 14, Living Annuity, Voluntary Products, and Offshore Transfers
  • Proficiency in Microsoft Office
  • Excellent business writing skills
  • Strong knowledge of transfer processes and requirements


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