Senior Transfer Operations Specialist
1 month ago
Overview:
Rory Mackie & Associates, a leading global Asset Manager, is seeking an experienced Senior Transfer Operations Specialist to join their Investments Platform Operations team. The Transfers and Onboarding team is responsible for the administration of Voluntary, TFSA, Section 14, and Living Annuity transfers. These include transfers into and from our business to external companies. This must be done accurately and within agreed-upon turnaround times.
Responsibilities:
- Contact life companies to chase and expedite transfers in progress
- Understand specific transfer requirements for various life companies
- Expedite unit transfers with competitor unit trust management companies
- Create requirement checklists for investors and financial advisors
- Take full responsibility and own the transfer process from start to finish
- Prepopulate and prepare client packs of documentation, where necessary, assist financial advisors and assistants in documentation preparation
- Manage inbound calls from financial advisors and their assistants
- Be supportive in offering assistance to financial advisors and assistants, able to train them telephonically and face-to-face at their offices
- Submit, track, and give feedback to sales consultants, financial advisors, and assistants, including formal weekly feedback
- Manage the flow of work in close conjunction with Advisor Liaison Consultants, Sales Consultants, and RM (instructions, queries, requests, rejections)
- Manage exceptions
- Log and resolve queries, provide feedback on relevant queries as needed
- Be approachable, available, and helpful as the point of escalation and clarity
- Identify trends and liaise with FNZ on a continuous basis
- Maintain agreed-upon turnaround times on all administrative tasks
- Attend regular team meetings
- Build strong relationships with internal and external stakeholders
Requirements:
- Bachelor's degree with related experience within a LISP environment
- Minimum 5 years' experience with linked products, local unit trusts, and offshore funds is essential
- Minimum 1 year's experience in dealing with Section 14, Living Annuity, Voluntary Products, and Offshore Transfers
- Proficient in Microsoft Office
- Excellent business writing skills
- Strong knowledge of transfer processes and requirements
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