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IT Support Specialist

1 month ago

Cape Town, Western Cape, South Africa D-ploy Full time

D-ploy is a leading IT and Engineering Solutions company with a strong presence in the EMEA region and the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer's IT productivity and contribute to the organization's success and value.

We are seeking a skilled and solution-oriented individual to join our team as a Service Desk Agent. The ideal candidate will have excellent technical skills, strong problem-solving abilities, and excellent communication skills.

Key Responsibilities:
  • Provide technical assistance and troubleshooting support for computer hardware and software, mobile devices, and other technical tools and products.
  • Meticulously document end-user issues in our ITSM tool.
  • Adhere to established processes and knowledge documents.
  • Manage ticket backlogs effectively.
  • Participate in continuous service improvement activities, including knowledge script creation and training document updates.
  • Closely collaborate with Onsite IT technicians.

Requirements

  • Fluent German and English language skills, with other languages being an advantage.
  • Advanced knowledge of MS Office applications.
  • Strong problem-solving and analytical abilities.
  • Excellent communication skills.
  • Attention to detail and ability to multitask.
  • Ability to work independently and effectively.
  • Willingness to follow direction and best practices.
  • Planning and organizing skills.
  • Team player with a supportive personality.
  • Candidates must declare a criminal record extract not older than three months.

Benefits

  • Broad range of activities, tasks, and projects.
  • Flexible working conditions.
  • Minimum 5 weeks of vacation.
  • Vouchers for special occasions.
  • Fishing for Friends program – our referral program.
  • Further development and professional advancement.
  • Friendly and international working environment.
  • Company-sponsored events.
  • Competitive salary and various benefits.

Is IT in your DNA?