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IT Product Coordinator
2 months ago
We are seeking a highly skilled IT Product Coordinator to join our team at Top Vitae. As a key member of our organization, you will be responsible for assisting the Customer Success Manager and broader team in various IT products, development, and operational areas.
Key Responsibilities- Develop and deliver training sessions to groups and individuals across multiple IT products and platforms.
- Create training materials, outlines, process flows, and documentation to support the onboarding process.
- Assist with workflows, walkthroughs, smart tips, video creation, data analytics, reporting, and end-user assistance through a Digital Adoption Platform.
- Communicate with end-users post-training to assess the effectiveness of training and identify areas for improvement.
- Work with the technical team to broadcast training materials to end-users.
- Assess knowledge of trainees post-training and provide status, progress, and results reporting.
- Use strong communication skills, including excellent active listening skills, to ensure seamless collaboration with stakeholders.
- Onboard new clients and users, providing a smooth transition to our products and services.
- Support the company's commercial team in surveying user experiences and relaying feedback to the IT product leadership team.
- IT Product Organisation/Coordination: Keep accurate records and reporting of IT product usage, demos, onboarding, release notes, training sessions, development requests, and interactions with stakeholders using Company tools and systems.
- Assist in data quality initiatives within the Company.
- Partner with the IT product development teams to drive system development, adoption, and meeting business requirements.
- Experience in administration and project management principles.
- Intermediate report writing skills and advanced knowledge of Microsoft Word, PowerPoint, and Excel.
- Experience in the freight forwarding industry (advantageous).
- Basic graphic design skills (advantageous).
- Experience in working with Digital Adoption Platforms (advantageous).
- Relevant diploma in IT, Business Management and Administration, Project Management, or Software Development.
- Computer skills, including Microsoft Office suite, Excel, and general knowledge of software development.
- Good analytical skills, written and verbal communication skills, and attention to detail.
- Self-motivated, able to work in a team and independently.
Please note that if you have not received a response within two weeks of applying, we consider your application unsuccessful.
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