Ops Specialist: Monitoring and Surveillance

2 weeks ago


Centurion, Gauteng, South Africa BCXP Full time
Job Summary

We are seeking a highly skilled Ops Specialist: Monitoring to join our team at BCXP. The successful candidate will be responsible for driving automation and standardizing monitoring and management tools across our entire infrastructure estate.

The ideal candidate will have 3 years' experience in infrastructure solutions specifically in monitoring and surveillance, or Grade 12 with 5 years' experience in the same field.

Key Responsibilities
  • Contribute to the overall team effectiveness through technical contributions, customer focus, and teamwork.
  • Assist with the maintenance and development of tool sets in alignment with high levels of quality, standards, and operability.
  • Coordinate the resolution of escalated incidents and monitor post-resolution follow-ups to ensure issues have been adequately addressed.
  • Provide input into the implementation of processes and procedures to deliver on monitoring and management of the technical environment.
  • Participate in multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget, and service level agreements.
  • Collaborate and facilitate optimum engagement between and within BCX Divisions and establish and enhance relationships and network with strategic partners, customers, and vendors in support of market dominance.
  • Support, maintain, and manage the technical aspects of a managed monitoring solution and ensure contracted service level agreements are met.
  • Perform proactive activities such as health-checks, documentation updates, and performance reporting.
Requirements
  • ITIL v3 Foundation Phase
  • Job Match
  • Culture Match
  • NQF 6: 3 year Degree/Diploma/National Diploma in Computer Science or Technology
  • NQF 4: Grade 12
  • Drivers Licence and Reliable Vehicle
  • Hybrid Remote Worker
  • Communication
  • CCNA
  • Analysing
  • Ability to work multiple shifts
  • Contract Management
  • Applying expertise & Technology
  • Customer Management
  • Delivering Results & Meeting customer expectations
  • Infrastructure Technology
  • Following instructions & procedures
  • Service Level Agreement (SLA) Management
  • Working with people
Preferred Qualifications
  • ITIL v3 Foundation Phase
  • Job Match
  • Culture Match
  • NQF 6: 3 year Degree/Diploma/National Diploma in Computer Science or Technology
  • NQF 4: Grade 12
  • Drivers Licence and Reliable Vehicle
  • Hybrid Remote Worker
  • Communication
  • CCNA
  • Analysing
  • Ability to work multiple shifts
  • Contract Management
  • Applying expertise & Technology
  • Customer Management
  • Delivering Results & Meeting customer expectations
  • Infrastructure Technology
  • Following instructions & procedures
  • Service Level Agreement (SLA) Management
  • Working with people
Additional Requirements
  • ITIL v3 Foundation Phase
  • Job Match
  • Culture Match
  • NQF 6: 3 year Degree/Diploma/National Diploma in Computer Science or Technology
  • NQF 4: Grade 12
  • Drivers Licence and Reliable Vehicle
  • Hybrid Remote Worker
  • Communication
  • CCNA
  • Analysing
  • Ability to work multiple shifts
  • Contract Management
  • Applying expertise & Technology
  • Customer Management
  • Delivering Results & Meeting customer expectations
  • Infrastructure Technology
  • Following instructions & procedures
  • Service Level Agreement (SLA) Management
  • Working with people
Workplace Requirements
  • ITIL v3 Foundation Phase
  • Job Match
  • Culture Match
  • NQF 6: 3 year Degree/Diploma/National Diploma in Computer Science or Technology
  • NQF 4: Grade 12
  • Drivers Licence and Reliable Vehicle
  • Hybrid Remote Worker
  • Communication
  • CCNA
  • Analysing
  • Ability to work multiple shifts
  • Contract Management
  • Applying expertise & Technology
  • Customer Management
  • Delivering Results & Meeting customer expectations
  • Infrastructure Technology
  • Following instructions & procedures
  • Service Level Agreement (SLA) Management
  • Working with people

BCXP is an equal opportunity employer and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.



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