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Operations Excellence Specialist

1 week ago

Cape Town, Western Cape, South Africa Houst Full time

We're seeking an Operations Excellence Specialist to play a pivotal role in managing and optimising our presence across third-party booking platforms like Airbnb.

As part of the Channels team, you'll combine your analytical skills with an exceptional eye for detail to manage listing quality, ensure operational excellence, and deliver measurable results.

  • Listing Management: Take charge of creating, updating, and maintaining listings across multiple booking platforms, ensuring accuracy and appeal.
  • Quality Assurance: Uphold the highest standards by conducting thorough reviews of all listings, ensuring consistency and excellence in every detail.
  • Internal Collaboration: Act as a bridge between the Channels team and other departments, facilitating smooth communication and coordination.
  • Data Analysis: Use tools like Excel or Google Sheets to analyse listing and revenue performance, presenting actionable insights to improve outcomes.
  • Problem Solving: Proactively identify issues, troubleshoot platform challenges, and implement solutions to improve efficiency.
Key Responsibilities:
  • Manage listing creation, updates, and maintenance across multiple platforms
  • Conduct quality assurance reviews to ensure consistency and excellence
  • Collaborate internally to facilitate communication and coordination
  • Analyse data using tools like Excel or Google Sheets
  • Identify and resolve platform challenges to improve efficiency