Service Delivery Coordinator
1 day ago
Fedex is seeking a skilled and customer-focused individual to fill the role of Customer Service Assistant. This position involves interacting with customers, addressing their inquiries, and resolving any issues they may have.
The successful candidate will be responsible for delivering exceptional customer experiences through various communication channels, including phone, email, and in-person interactions.
Key Responsibilities:- Customer Interaction: Respond to customer inquiries, address their concerns, and resolve any issues they may have.
- Knowledge Management: Stay up-to-date on our services and procedures to effectively assist customers and provide guidance.
- Team Collaboration: Work collaboratively with other team members to ensure a positive customer experience, escalating unresolved issues to the appropriate department as needed.
- Transaction Processing: Process transactions accurately and efficiently using our computer systems and cash handling procedures.
Qualifications:
- Education: High school diploma or equivalent.
- Experience: Previous customer service experience, preferably in a retail or service-oriented environment.
- Skills: Strong communication and interpersonal skills, ability to handle multiple tasks and prioritize in a fast-paced environment, proficiency in computer systems, and passion for delivering exceptional customer service.
- Availability: Flexible schedule, including the ability to work weekends and holidays.
About Fedex:
Fedex is a leading logistics company that strives to deliver exceptional customer experiences. As a Customer Service Assistant, you will have the opportunity to contribute to this mission by delivering personalized support to our customers and being part of a dynamic and supportive team. We offer competitive pay, performance-based bonuses, and opportunities for growth and advancement within the company.
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