Claims Administrator Kloof Position

3 days ago


Durban, KwaZulu-Natal, South Africa HC Recruit (Pty) Ltd Full time
Job Summary:
To play a crucial role in receiving and processing technology-based claims from inception to repair or payout status. Key responsibilities include engaging with external customers to track and process insurance claims and related administration, ensuring adherence to policy wording rules and compliance modelling.

Key Responsibilities:

Technical competencies and responsibilities:

  • Experience working in an inbound Call Centre environment.
  • Insurance Claims experience.
  • Proficient in telephone etiquette.
  • High computer literacy in MS Word and Excel.
  • Investigate claims by contacting relevant clients to obtain outstanding information and/or documentation.
  • Receive and respond to incoming internal and external calls professionally and efficiently.
  • Upload documentation onto the system.
  • Follow up on pending claims (excess, outstanding information, etc.)

Behavioural Competencies:

  • Communication Skills.
  • Great Team Player.
  • Time management skills.
  • Problem-solving skills.
  • People-oriented with tact and patience.
  • Ability to work under pressure.


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