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Business Process Efficiency Expert

1 month ago


Cape Town, Western Cape, South Africa Isilumko Staffing Full time
About the Role

We are seeking a highly skilled Business Process Efficiency Expert to join our team at Isilumko Staffing.

As a key member of our organization, you will be responsible for reviewing client business processes and re-engineering them to improve efficiency. This will involve performing functional tasks required for a successful CRM implementation.

You will participate in design and architecture sessions, gather and document business processes and requirements for the project. Your expertise will be crucial in architecting the CRM system, related customizations, portals, and delivering high-quality CRM technical/business solutions.

Key Responsibilities
  • CMS/CRM Expertise: Dynamics 365 as a key competency is essential for this role.
  • Technical Skills: Proficiency in D365 for Sales, Customer Service, Marketing, portals, Power platform, and Microsoft 365 experience is necessary.
  • Project Experience: A minimum of 4 years of experience actively involved with Dynamics 365, implementing projects, and coaching junior employees is required.
What We Offer

In this exciting role, you will have the opportunity to work on complex CRM projects, collaborate with cross-functional teams, and contribute to the growth and development of our organization. Our estimated salary range for this position is $80,000 - $110,000 per year, based on your exceptional skills and experience.