Product Support Specialist

4 days ago


Durban, KwaZulu-Natal, South Africa Hikvision South Africa Full time

Hikvision South Africa is a leading provider of innovative security solutions.

As a Technical Support Engineer, you will be responsible for providing technical support and introducing new product features to clients. You will possess in-depth knowledge of security products and systems and be able to consult with clients regarding Hikvision products and solve technical problems.

You will also provide technical training to employees of clients to help them improve their technical skills and compile technical documents about products, technology, and solutions.

The ideal candidate will have a minimum of 3 years' experience in an equivalent position and excellent communication, interpersonal, analytical, problem-solving, presentation, and organizational skills.

Responsibilities:

  1. Possess in-depth knowledge of security products and systems;
  2. Responsible for technical support and introducing new product features to clients;
  3. Consulting or answering inquiries of clients regarding Hikvision products and solve technical problems;
  4. Provide technical training to employees of clients to help them improve their level of technical;
  5. Compile technical documents about products, technology, and solutions of Hikvision;
  6. Liaise with Field Sales/Service organizations and Engineering in gathering and documenting information on potential quality/performance issues;
  7. Liaise with sales staff, analysis of the practical needs of customers, provide a complete project plan;
  8. To coordinate resources, provide technical support.

Minimum Requirements:

  1. Understanding Hikvision Products;
  2. Minimum 3 years' of experience in equivalent position;
  3. Experiences in technical support consulting in the field of CCTV system, Intercom, access control, alarm system etc.;
  4. Excellent communication, interpersonal, analytical, problem-solving, presentation, and organizational skills;
  5. Proficiency with Microsoft Office Suite (Word, Excel and Power Point);
  6. Personal integrity and strong team spirit;
  7. Independent work skills and strong in pressure resistance;
  8. Understand the sense of responsibility, carefulness and coordination;
  9. Decent adaptability to work in multicultural organizations.


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