Travel Experience Specialist
2 weeks ago
We are seeking a seasoned Travel Experience Specialist to drive sales, build relationships, and deliver exceptional customer service in the competitive inbound travel industry.
Key Responsibilities:- Generate and grow sales by securing, costing, and presenting journeys to sales agents in a timely manner.
- Maintain a detailed understanding of strategic suppliers, their deals, specials, and packages, enabling effective negotiation and rate reductions for clients without compromising the elevated guest experience.
- Demonstrate a strong focus on sales and be invested in the success of each booking.
- Liaise with the Reservations Manager on sales potential and agent relationships for all bookings.
- Deliver speedy service to sales agents, ensuring efficient communication and meeting tight deadlines.
- Matric certificate with maths.
- Tertiary certificate in Travel & Tourism / hospitality is advantageous.
- At least 4-5 years of senior experience in handling customer relationships, developing & promoting products, and building journeys in the inbound travel industry.
- In-depth knowledge of Southern and East Africa.
- Working knowledge of TourPlan and WETU or similar booking/operating system.
- Personal or educational travel experience is advantageous.
- Excellent attention to detail.
- Dynamic, creative, organised, and excellent communication skills.
- Thrives under pressure in a fast-paced environment with tight deadlines without compromising quality.
- Strong financial skills, self-starter with a high level of integrity and ethical conduct.
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Travel Professional
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Travel Experience Specialist
1 week ago
Pretoria, Gauteng, South Africa Neptune Full timeRequirementsBachelor's degree in a relevant field (e.g. hospitality, business administration).Minimum 2 years of customer service experience, preferably in the travel industry.Ability to work a varied schedule, including evenings and weekends.
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Travel Operations Specialist
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Vacation Experience Manager
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travel specialist
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