Business Operations Manager

6 days ago


Johannesburg, Gauteng, South Africa EMPIRE RECRUITMENT Full time

The position of Business Operations Manager at Empire Recruitment involves overseeing the daily functions of a division, directing teams, and meeting operational targets. This role requires close collaboration with clients to deliver high-quality services.

Key Responsibilities:

  • Meet Performance Targets: Manage budget requirements to ensure successful project outcomes.
  • Operational Management: Oversee the overall operations of the department, focusing on efficiency and effectiveness.
  • Client Satisfaction: Deliver exceptional service quality while meeting client expectations.
  • Team Leadership: Plan, organize, and lead team members to achieve shared objectives.
  • Workflow Optimization: Streamline processes to enhance productivity and efficiency.
  • Policy Compliance: Ensure adherence to established policies and procedures.
  • Customer Relationship Building: Foster strong relationships with clients through effective communication and problem-solving.
  • Quality Assurance: Analyze and resolve client service issues, manage customer satisfaction surveys, and track Net Promoter Score results.

Requirements:

  • Diploma or degree in a relevant field.

Experience:

  • At least 8 years of experience in the industry, with 2-3 years of managerial experience.

Knowledge:

  • Familiarity with Company Act, King IV, CIPC procedures, and Secretarial program (Profsoft).

This is an excellent opportunity for a skilled professional to take on a challenging role and contribute to the success of our organization. The estimated salary for this position is $120,000 - $180,000 per annum, depending on qualifications and experience.


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