Network Monitoring Operator

2 weeks ago


Johannesburg, South Africa Tracker South Africa Full time

**Position Summary**:
**Industry**:IT & Internet**Job category**:Helpdesk and Technical Support**Location**:Johannesburg**Contract**:Permanent**EE position**:Yes**Introduction**:
**Job description**:

- Adherence to SLA for internal/external customers
- Ensure compliance of calls logged against the call logging process
- Reporting and escalation of incidents as per agreed procedures and processes
- Production systems, Databases and services ea. Linux, Windows, SQL Databases, Oracle
- Infrastructure Hardware ea. Servers, Firewalls, Switches, Wireless Access Points
- Environmental monitoring in network rooms and call center ea. Aircons, Flood detection, smoke and fire
- Daily physical checks of all the equipment in the server room
- Maintenance on monitoring system
- Escalate incidents to the necessary resources for resolution
- Consistent feedback and follow-ups on outstanding incidents logged till resolution
- Interact with Infrastructure (2nd line support) on system
etwork outages
- Interact with Facilities on aircon condenser and electricity outages
- 3rd party vendor fault logging
- Communicate outages to affected staff as necessary
- Communicate Maintenance on various systems to business/system owners and exco members
- 1st line End User support after hours and weekends
- 1st line Infrastructure support on components, servers and services
- Ensure compliance with workstation standard
- Ensure compliance with network standards
- Support Knowledge repository
- Ensure adherence to the call logging process
- Ensure adherence to all processes and procedures

**Minimum requirements**:

- Relevant IT qualification (required)
- ITIL V4 Foundation (required)
- Incident Management certified (required)
- A (Advantage)
- N (Requited)
- 3 Years’ Experience in IT and customer service desk related work environment
- Must have own car
- Shift environment
- Analytical Thinking
- Time Perspective
- Initiative
- Decisiveness
- Planning, Organizing & Control
- Teamwork



  • Johannesburg, South Africa Metamorphosis Integrated Solutions Full time

    **Region: Randburg** **Department: IT Infrastructure** **Position: Network & Monitoring Supervisor** **KEY DUTIES AND RESPONSIBILITES**: Measure adherence to SLA for internal/external customers. Report to management on adherence to SLA for internal/external customers. Ensure compliance of incidents logged against the call logging process. Ensure all...


  • Johannesburg, South Africa On Line Personnel Full time

    Full Time - Johannesburg - Posted 5 hours ago Job Position: Network and Monitoring Supervisor Ref: 4601 Location: Johannesburg (Randburg) **Salary**: R42 000 to R58 000 per month commensurate with qualification and experience Qualifications / Requirements: - 7 years’ experience in a technical support or similar role (proven track record within a NOC,...


  • Johannesburg, Gauteng, South Africa Splitpoint Solutions Full time

    Splitpoint Solutions is seeking a highly skilled Network Monitoring Engineer to join its team. The successful candidate will be responsible for designing, implementing and maintaining scalable and secure network infrastructure to support our network, infrastructure and application monitoring solutions.About UsSplitpoint Solutions is a leading provider of...


  • Johannesburg North, South Africa Job Masters (Pty) Ltd Staff Recruitment Co Full time

    Network Monitoring Operator - Help Desk & Technical Support - JHB North Minimum requirements: - Relevant IT qualification (required) - ITIL V4 Foundation (required) - Incident Management certified (required) - A (Advantage) - N (required) - 3 Years’ Experience in IT and customer service desk related work environment - Must have own car - Shift...


  • Johannesburg, Gauteng, South Africa Network Full time

    Job DescriptionThe Monitoring Specialist is a key role within our IT department at Network International, responsible for monitoring various systems on a rotational basis. This includes providing 7 x 24 x 365 systems monitoring, responding to system incidents, and collaborating with technical teams to resolve issues.Key ResponsibilitiesMonitor and analyze...


  • Johannesburg, South Africa Adcorp Holdings Full time

    **Synopsis** My client is seeking a Network Operations Shift Manager to manage network operations 24/7/365, coordinate shift workers, including site monitoring, corrective intervention tickets and Tier 2 network operations support requirements, including escalation management. **This is a 12-month contract.** **Qualification and Experience** - Relevant...


  • Johannesburg, Gauteng, South Africa TalentCru Full time

    We are seeking a skilled Network Operations Shift Manager to oversee 24/7/365 network operations. The successful candidate will coordinate shift workers, ensure continuous site monitoring, handle corrective intervention tickets, and provide Tier 2 network support, including escalation management.Experience: 3-5 years of experience in coordinating shifts,...


  • Johannesburg, South Africa Adcorp Holdings Full time

    **Synopsis** We are seeking skilled Network Operations Shift Managers to join a forward-thinking company. Do you thrive in fast-paced environments, coordinating teams to ensure seamless operations around the clock? If so, we have an exciting opportunity for you to join a leading team as a Network Operations Shift Manager! **Please note this is a 12-MONTH...


  • Johannesburg, Gauteng, South Africa Network Full time

    About the RoleThe Monitoring Specialist is a critical member of our team at Network International, responsible for monitoring various systems on a rotational basis. This includes providing 7 x 24 x 365 systems monitoring, responding to system incidents, and collaborating with technical teams to resolve issues.Key ResponsibilitiesMonitor and analyze system...


  • Johannesburg, South Africa TalentCru Full time

    We are seeking a skilled Network Operations Shift Manager to oversee 24/7/365 network operations. The successful candidate will coordinate shift workers, ensure continuous site monitoring, handle corrective intervention tickets, and provide Tier 2 network support, including escalation management.Experience: 3-5 years of experience in coordinating shifts,...


  • Johannesburg, Gauteng, South Africa Tati Custom Software Development Full time

    Are you passionate about network operations, cloud infrastructure, and ensuring seamless system performance? We are looking for a Network Operations Center (NOC) Engineer to join our team at Tati Software Pty Ltd.In this role, you will be responsible for monitoring, maintaining, and troubleshooting our network, system, and application infrastructure to...


  • Johannesburg, Gauteng, South Africa Nambiti Technologies (Pty) Ltd Full time

    Job DescriptionWe are seeking an experienced Network Operations Specialist to join our team at Nambiti Technologies (Pty) Ltd. The successful candidate will be responsible for designing and delivering the installation, upgrade, operation, control, maintenance, and effective use of local and wide area networks for the communication of data, voice, text, or...

  • Senior Manager

    3 weeks ago


    Johannesburg, South Africa MTN Nigeria Full time

    **Key Tasks**: Strategic input - Provide input into the Network Operations strategy - Develop the first line operational management strategy to achieve operational efficiencies and network uptimes - Develop the Network Operations Centre skills and capability development strategy Operational Excellence - Develop and maintain a progressive SOC (Service...


  • Johannesburg, South Africa BASHR Consulting Full time

    As a Service Operations Manager you will be responsible for managing client incidents by investigating and providing solutions that help solve client problems as escalated by team leaders and engineers in the Operations Centre. You will also be required to ensure that the standard client information repository related to technology, operations manuals, is...


  • Johannesburg, South Africa BASHR Consulting Full time

    **Job Details**: **Department** **Information Technology** **Minimum experience** **Mid-Senior** **Company primary industry** **Information Technology and Services** **Job functional area** **Information Technology** **Salary** **R1 152 000 - R1 248 000 per annum** Do you have great leadership skills? Are you a passionate and a result-oriented...


  • Johannesburg, Gauteng, South Africa Anglo American plc Full time

    About the RoleWe are seeking an experienced WAN infrastructure specialist to join our team at Anglo American Platinum. The successful candidate will be responsible for designing, implementing, and maintaining a robust WAN architecture to support our regional mining operations.Key ResponsibilitiesEvaluate network needs and design WAN architectures utilizing...


  • Johannesburg, Gauteng, South Africa Afro Miaki Group PTY Full time

    RESPONSIBILITIES Results Delivery Contribute to crafting of the Network and Client Connectivity infrastructure strategy, ensuring the company's platforms meet existing and future business requirements. Design and innovate Network and Client Connectivity infrastructure solutions that maximize performance, reliability and resiliency allowing the company to...

  • Network Administrator

    24 hours ago


    Johannesburg, Gauteng, South Africa IT Ridge Technologies Full time

    We are seeking a qualified and experienced Network Administrator to manage and maintain our local and Data Centre infrastructure. The role involves ensuring that the network systems operate efficiently and effectively, meeting the organization's communication needs.Responsibilities:Networking fundamentals: You should have a strong foundation in the basics of...

  • Senior Manager

    3 weeks ago


    Johannesburg, South Africa MTN Nigeria Full time

    **Strategic Planning** Provide input into all long-term plans regarding Technology operations Formulate the Technology operations strategies into operational plans and activities for Managed Network Services Operations. Assist SM: Regional managers with cascading of the strategy in the respective region Align the strategies with the vendors deliverables...

  • Network Supervisor

    5 days ago


    Johannesburg, Gauteng, South Africa Tower Group Full time

    Job title : Network SupervisorJob Location : Gauteng, JohannesburgDeadline : April 18, 2025Quick Recommended LinksJobs by Location Job by industries Job Overview:The CTN Supervisor will oversee daily operations and maintenance of the cellular transmission network, ensuring optimal performance, minimal downtime, and compliance with safety and regulatory...