Network Monitoring Operator
2 weeks ago
**Position Summary**:
**Industry**:IT & Internet**Job category**:Helpdesk and Technical Support**Location**:Johannesburg**Contract**:Permanent**EE position**:Yes**Introduction**:
**Job description**:
- Adherence to SLA for internal/external customers
- Ensure compliance of calls logged against the call logging process
- Reporting and escalation of incidents as per agreed procedures and processes
- Production systems, Databases and services ea. Linux, Windows, SQL Databases, Oracle
- Infrastructure Hardware ea. Servers, Firewalls, Switches, Wireless Access Points
- Environmental monitoring in network rooms and call center ea. Aircons, Flood detection, smoke and fire
- Daily physical checks of all the equipment in the server room
- Maintenance on monitoring system
- Escalate incidents to the necessary resources for resolution
- Consistent feedback and follow-ups on outstanding incidents logged till resolution
- Interact with Infrastructure (2nd line support) on system
etwork outages
- Interact with Facilities on aircon condenser and electricity outages
- 3rd party vendor fault logging
- Communicate outages to affected staff as necessary
- Communicate Maintenance on various systems to business/system owners and exco members
- 1st line End User support after hours and weekends
- 1st line Infrastructure support on components, servers and services
- Ensure compliance with workstation standard
- Ensure compliance with network standards
- Support Knowledge repository
- Ensure adherence to the call logging process
- Ensure adherence to all processes and procedures
**Minimum requirements**:
- Relevant IT qualification (required)
- ITIL V4 Foundation (required)
- Incident Management certified (required)
- A (Advantage)
- N (Requited)
- 3 Years’ Experience in IT and customer service desk related work environment
- Must have own car
- Shift environment
- Analytical Thinking
- Time Perspective
- Initiative
- Decisiveness
- Planning, Organizing & Control
- Teamwork
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