Customer Care Officer

2 weeks ago


Woodmead, South Africa Amrod Full time

Job Title:
Customer Care Officer

Division and Department:
Customer Care

Minimum Skills and Knowledge Required:
Behavioural Dimensions Required:

- Honest and hardworking. - Passionate about getting things done right, first time, every time. - Ability to work efficiently, on own or as part of team; highly pressurised environment. - Meticulous attention to detail. - Flexible in terms of working hours. - Pleasant and patient disposition. - Customer focussed and oriented. - Protect the integrity of the company at all times. - Self-motivated and driven. - Team player. - Self-disciplined. - Sense of urgency. - Adaptability. - Follow through.

Brief Description of Key Performance Areas:

- Resolve customer queries speedily and satisfactorily by liaising with relevant departments to determine and fix all issues from the beginning to the end (this includes all administration, get branding done, deliveries, push production, correct reporting etc.). - Investigate issues that arise from clients and determine where the fault came from. - Make decisions on issues that arise and find workable solution for the client, whilst taking into consideration the cost to the company. - Report all issues to relevant departments (as well as for tracking purposes). - Handle courier quotes, bookings and delivery confirmation. - Assist irate clients in a professional and diplomatic manner. - Meet with clients in the showroom to assist with customer care issues. - Follow through and follow up with clients to ensure that all issues were resolved to the client’s satisfaction. - Guide and educate clients on “How Amrod Works” and how better to work with Amrod. - Work hand in hand with other departments to ensure that clients’ expectations are met. - Adhere to health and safety requirements and ensure compliance at all times. - Assist in other positions and departments in accordance with operational requirements. - Maintain and improve housekeeping and hygiene standards within department.

Contact Person:
HR

Contact Phone:
0114579900

Contact Fax:
Date Circulated:
2023/06/27

Closing Date:
2023/07/07

Additional Information:



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