Browser Products Specialist- Enterprise Environment

7 months ago


Pretoria, South Africa Mediro ICT Full time

Resolve IM (Incident Management) tickets.

Resolve CIM (Critical Incident Management) tickets as required.

Coordinate PM (Problem Management) tickets as identified.

Coordinate CM (Change Management) tasks and tickets as required.

Prepare and coordinate CAB presentations.

Prepare and coordinate product communication updates.

Assist user departments in drafting system requirement documentation based on business processes.

Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements.

Evaluate service requests and architecture change requests.

Propose and review system design and evaluate alternatives.

Develop systems solutions in line with quality and delivery requirements.

Identify and evaluate new and emerging IT technologies.

Meet with Stakeholders, gather requirements, prioritize backlog, evaluate, and present proposed IT solutions.

Enable and support external provider teams to develop and operate IT solutions.

Support the product owner with options for software decisions and product roadmap, based on knowledge of changing customer demands, technical features and conducted technical tests (proof of concepts).

**You require the following experience**:
Min. 5-7 years IT experience.

A university degree in a relevant field of study (e.g. computer science, engineering, sciences) or a comparable qualification.

Experience with enterprise network configurations.

Experience with Databases.

Experience with ITIL processes.

IT experience delivering operations support services.

Strong analytical and problem-solving skills with a high attention to detail.

Interest in cloud and new technology stacks.

**Essential**:
Expert knowledge of modern browsers like Edge Chromium and Google Chrome.

Experience with browser extensions and governance via GPO and policies.

Experience with securing web browsers on different OS platforms.

A sound knowledge of IT security requirements for enterprise IT solutions.

Working knowledge of Active Directory, policies, and support procedures.

Business Continuity Management (BCM)

Change Management (CM)

Incident Management (IM)

IT Service Management (ITSM)

Problem Management (PM)

Release Planning

Experience with Scripting (Powershell, Bash etc.)

Process Driven ITIL knowledge

Between 5 - 7 Years



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