Contact Center Executive

1 week ago


Nelspruit, South Africa Aramex Full time

**Key Responsibilities**
- Receipt of Courier Details to generate shipping information and collection confirmation
- Resolve standard customers’ requests and route issues that require follow-up to customer service, commercial and operational teams
- Communicates customer inquiries/messages/feedback to relevant team members
- Tracking of customer or branch parcels
- Taking collections
- Pulling hardcopy POD’s
- Advising customer of services and general information regarding operational procedures
- Being able to fully understand and take quotes
- Arrange special trips
- Advise customer of Late freight and/or customer update
- Handle typical queries - Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery details
- Full resolution of escalated queries in the most efficient time
- Daily and Monthly Reporting
- Data capturing and POD updates

**Minimum Requirements**
- Minimum requirement is a Matric (Grade 12) qualification and/or similar qualification or experience
- 3 years call center experience
- Industry knowledge and international experience advantageous
- Strong communication skills - Excellent command of the English language
- Customer Centric Personality
- Computer Proficiency (Microsoft Office Packages i.e. Excel, Outlook, PowerPoint)

**COMPETENCIES**
- Communication - Verbal & Written
- Customer Focus
- Teamwork
- Problem Analysis

**SKILLS**
- Communication - Written & Verbal
- Customer Focus
- Problem solving
- Telephone handling skills
- Multi-Tasking

**Company Overview**:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.



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