Control Room Operator

2 weeks ago

Milnerton, South Africa crime watch sa Full time

We do Alarm Installation & Monitoring, Armed Response, CCTV & LPR camera monitoring.
Based in Milnerton Precinct, covering Royal Ascot, Milnerton Ridge, Montague Gardens, Sunset Beach & Sunset Links areas.

**ALARM MONITORING CONTROLLER**:
A minimum of a Grade C PSIRA certificate is required together with 3 years of practical experience to be considered eligible for an experienced Controllers rate of pay.

Excellent knowledge and practical experience of **Microsoft WORD** and **EXCEL** is a MUST
- Monitoring Listener Alarm signals
- Dispatching Alarm calls to reaction officers
- Reporting and recording evidence for company/client
- Dealing with alarm related complaints
- Dealing with day to day client liaison, both verbal & written
- Monitoring the CCTV Camera network

Your role will be protecting our clients by effective monitoring of both alarm and CCTV systems. Early detection and dispatching of Armed Response Officers is critical in your role and to our customers, where every second counts.

The role will suit someone who thrives under pressure, who can manage each situation effectively, coordinating the activity of the Armed Response Officer and maintaining the safety of the customer.

Being alert, proactive, with an inquisitive mind-set, determined to help catch the criminal, and follow through with the compilation of evidence required within each incident is key to the role

**Skills & Attributes**:
Excellent Communication skills both written & verbal in English and one other language. Cool, calm & collected.

A team player who enjoys working and supporting their colleagues.

Attention to detail, thorough and particular

A completer finisher, who sees the job through to the end

Defusing crime related issues

Keeping clients calm in an emergency situation. Problem solver

A Can do Attitude

Prepared to work overtime

**The following skills are a must for the position**

Listener Alarm Management software.

Hikvision Camera Monitoring Software (CCTV)

Buzzer

Aura

Mixtelematic

Report writing

Telephone Etiquette.

Interpersonal Skills

Ability to Commute:

- Milnerton, Western Cape (required)

Ability to Relocate:

- Milnerton, Western Cape: Relocate before starting work (required)

**Salary**: R6,000.00 - R8,000.00 per month

Ability to Commute:

- Milnerton, Western Cape (required)

Ability to Relocate:

- Milnerton, Western Cape: Relocate before starting work (required)

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