Dispatch Controller

**JOB PURPOSE**
The core purpose of the role is to ensure the effective dispatch of goods according to company requirements.

**KEY PERFORMANCE AREAS**
- Distribution Control
- Administration
- SHEQ Integrated Management System control

**MAIN RESPONSIBILITIES**
- **Distribution Control**
- Control logistics function, ensuring all orders are dispatched timeously, including:

- Manage freight forwarders and ensure timeous collection from couriers.
- Loading of Freight Forwarders Waybills.
- Pre alerting the Freight Forwarders controllers, and the necessary staff, of what waybills are leaving.
- Assisting with the tracing of waybills for Freight Forwarders.
- Route planning.
- Control dispatch quality, delivery times, transport costs and efficiency.
- Ensure all picking slips are attended to timeously.
- Prepare goods for dispatch.
- Monitor, count & inspect the dispatching of goods to ensure orders are dispatched accurately.
- Loading / offloading of vehicles.
- Ensure vehicles are pre-loaded for early deliveries.
- Ensure dispatch accuracy as per picking slip, on time and in full.
- Execute the most efficient and accurate loading and dispatching of all orders, as per picking slips.
- Ensure IBTR’s (Inter-Branch Transfers) are completed as per company procedures.
- Ensure clients who collect stock are assisted timeously and courteously and provided with accurate stock as per their order.
- Ensure uptime of fleet to deliver on customer service requirements, including:

- Preventative/ad hoc maintenance and readiness for unplanned downtime,
- Ensure all vehicles are serviced as per service schedules.
- AARTO that the delivery fleet is compliant with any associated regulations and/or other legal requirements.
- **Administration**
- Always ensure effective dispatch administration:

- PODs submitted to Admin timeously.
- All dispatch paperwork is completed accurately.
- Communicate labour requirements to Line Manager in advance, to ensure planning for stringent dispatch requirements.
- **SHEQ Integrated Management System control**
- Ensure adherence to the OHS Act.
- Take reasonable care for the health and safety of themselves of other persons.
- Co-operate with the employer to enable prescribed duties or requirements to be complied with.
- Carry out any lawful order given and obey the health and safety rules and procedures.
- Report any unsafe or unhealthy situation to the employer.
- Report any incident to the employer.
- Comply with health and safety plans.
- Ensure the dispatching area maintains and complies with standards of health and safety, and hygiene always.
- Always maintain a high level of customer service levels standards.

**KEY JOB REQUIREMENTS**

**QUALIFICATIONS**
- Grade 12 or equivalent.

**EXPERIENCE**
- 1 years’ experience in a similar position.
- 3 years’ experience in an operations / warehousing environment.

**SKILL REQUIREMENT AND KNOWLEDGE**
- A thorough practical knowledge of best practices in Operations processes.
- Awareness and understanding of the ISO 9001, ISO 45001, ISO 50001, ISO 14001 Requirements relevant to the processes under your control.

**COMPETENCIES**
- Excellent communication skills.
- Able to work punctual and be persistent.
- Excellent organizing skills.
- Excellent attention to detail.
- Deadline driven with a sense of urgency

**REQUIREMENTS AS AN ADDED BENEFIT**
- Experience in the aluminium profiles, -systems and -accessories environment or similar
- Valid Code 8 drivers’ license.
- At least 1 or 2 additional short course certifications.
- Computer literacy.