Quality Assurance Assessor/ Coach

Fixed Term We are searching for a qualified and experienced Quality Assurance Assessor who is able to monitor client engagement and adherence to departmental specific standard operating procedures. **Who we are** We are an established financial services provider with 26 years’ experience. We offer a range of funeral and value-added products to suit...

The Quality Assurance Analyst is responsible for the measurement of compliance with established agent behaviour expectations. The analyst must provide measures to assist management in determining the customer’s overall experience with the contact event. They are also required to identify areas of service improvements and drive customer experience...

Quantanite is looking for a Quality Assurance individual to assist in championing the need for continuous improvement by analyzing data and measuring and driving high performance, through Quality initiatives, report on the Quantanite quality Standards and performance data to operations and evaluate contact centre agent quality in line with the Quantanite...

Quality Assurance Agent Needed Our company, One Source Direct, is searching for a Quality Assurance Agent on behalf of Zoom Fibre. Main purpose of the job: We require a quality assurance agent who is a professional and responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet...

Quality Assurance Consultant x2 **Description**: The Quality Assurance Consultant / Coach will be required to listen to customer service calls conducted by a team of Funeral Customer Services Consultants. **Purpose of Job**: Perform quality assurance/quality control through monitoring and review of insurance customer service phone calls and...

**Overall Job Purpose** The purpose of this role is to plan, execute, monitor, develop & document all aspects pertaining to quality assurance and accreditation compliance for Capsicum Culinary Studio. **Core Functions**: - Implementing, developing, reviewing and improving the quality management function aligned to CCS accrediting bodies and partners. -...

The Call Centre Quality Assurance Manager is responsible for ensuring that the highest standards of quality are maintained over all customer-facing activities within the call centre. The Call Centre Quality Assurance Manager will be tasked with developing and implementing processes and procedures to ensure the quality of customer service delivery, as well as...

**Quality Assurance Leader - Risk Management Practice, Africa**: **What can you expect?** To create, implement and lead a quality assurance framework that aligns to Client First Principles, ensures high quality of advice to client, and creates best practice in the business. The Quality Assurance leader will drive and be accountable for remediation of...

This young, dynamic and entrepreneurial organisation within the financial and insurance industry as a vacancy for a Quality Assurance Administrator within the Collections Call Centre. .MAIN PURPOSE OF THIS POSITIONTo assume responsibility for:Quality Assurance for the GroupMAIN TASKS AND RESPONSIBILITIES:Implement and Monitor the QA process (Internal Call...

**Job Requisition Details** - REQ#127549- Location: Johannesburg- Closing Date: 20 July 2023- Talent Acquisition: Bongiwe Mchunu- Job Family- Sales And Services - Career Stream- Client Service - Leadership Pipeline- Manage Others **Job Purpose** - Managing the Quality Assurance Programme and processes and leading the quality assurance team within the...

Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary **Job...

About us, purpose, experience and qualifications **about us**: **purpose**: - To formulate, drive and execute the FirstRand Coaching Practice strategy, capability development, resource utilisation, quality assurance and supervision of internal coaches, as well as relationship management of the external executive coaching panel.**experience and...

Position Summary:The Senior Quality Assurance Engineer will play a critical role in championing quality across our organization. You will lead the design and implementation of comprehensive testing strategies, methodologies, and processes to ensure the delivery of high-quality software solutions. This role offers a unique opportunity to leverage your...

**Job Classification** - Job Family- Sales and Services - Career Stream- Client Service - Leadership Pipeline- Manage Self: Technical **Job Purpose** - To produce a world-class contact centre that supports great conversations between Nedbank and its clients thus ensuring that Nedbank understands and meets clients needs.- To support the short term claims...

Are you and experience QA Consultant, do you have at least 1yrs experience in the Insurance Industry with the necessary Category A and B1 experience? - **Provide quality administration service in respect of Quality Assurance** - Contribute to implementation of quality assurance process within the call centre. - Assess calls and achieve set assessment...

Hire Resolve's client is currently seeking a highly skilled Quality Assurance Manager to join their team. As a Quality Assurance Manager, you will be responsible for ensuring that all products and processes meet the company's high quality standards. You will oversee the quality assurance team and implement effective quality control measures.Requirements...

**Job Information**: Job Opening ID ZR_1481_JOB Hours of work Full-time Location Type In Office Industry Construction Salary R15 000 depending on experience Remuneration Term Per Month Province Gauteng City Johannesburg Country South Africa - Responsibilities: Quality Control: - Conduct thorough inspections at various stages of kitchen renovation...

Group Quality Assurance Pharmacist Pharmacist ~ Quality Assurance Johannesburg North-Gauteng We seek a Quality Assurance Pharmacist to join a high-performing team in one of the leading pharmaceutical companies. You will review, approve and monitor all quality assurance activities at SA and International contract manufacturers ensuring compliance with cGMP...

The purpose of this position is to provide efficient administration and verification service in respect of quality assurance of claims that results in the improvement of client service and to minimise financial risk. The main responsibility of the Quality Assurance Administrator is to ensure that all claims and related documents conform to the set standards,...

**We Go Places! How about you?** Immediate Superior: Anand Gounden Job Grade: 20 Location: Springs Function: Quality Sub Function: Springs Quality Type of Contract: Permanent Reference Number: 96448 Closing Date: 31/10/2023 **ROLES AND RESPONSIBILITIES** **Implement quality assurance systems and management for the region aligned to central **HEINEKEN...