Receptionist/switchboard Operator

2 weeks ago


Stellenbosch, South Africa IntelliStaff Full time

**_Location: _**:

- Stellenbosch, Western Cape_

**_Requirements_**
- _ Matric_
- _ Minimum 3 years of reception/switchboard experience_
- _ Must have an excellent speaking voice_
- _ Knowledge of switchboards and phone systems_
- _ PMS_

**_ Responsibilities:_**
- _ Ensure guests are acknowledged, with kindness, warmth, and sincerity, when entering and departing the reception area_
- _ Engage with guests by providing information related to the estate, the facilities & experiences._
- _ Conduct estate tours with guests._
- _ Operate telephone and switchboard service for all calls._
- _ Refer calls & provide assistance to the appropriate person depending on the nature of the call._
- _ Maintain a register of bookings and reservations and communicate with the Security department._
- _ Compile and update data related to the area of activity._
- _ Complete and distribute information that needs to be communicated around the estate._
- _ Correct and update the electronic telephone directory._
- _ Ensure that lunch and dinner booking sheets from the restaurant get communicated to the appropriate departments._
- _ Keep management informed of all concerns that guests raise._
- _ Ensure all lost property is handed and signed over to the security manager._



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