Front Office

2 weeks ago


Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

To provide the best possible standard in service to all guests that is inline with the Hotel Policies and Procedures.
- To take operational responsibility for all aspects of Reservations, Reception, Concierge and Switchboard
- To scheduling team members to ensure the correct level of coverage
- Oversee and maintain departmental handover procedures
- Ensure strict control over all procedures involving cash, billing, room allocation and record keeping
- Assist the GM in reviewing departmental performance against the objectives set.
- To be involved in the selection of team members, training and performance management.
- Assist with maximizing of occupancy levels.
- Maintain a high standard of personal service with all customers, internal and external as well as public areas surpassing those as set out by The Hotel management Executive and owners.
- To manage & control daily revenues and to report any deviations
- To be fully aware of the trends in the industry and make suggestions for the improvement of the running of the Front Desk.
- Represent the department in management meetings.
- Assist with the formulation of the departmental standards and the running of the Front Of House Operations.

**Requirements**:

- Matric - grade 12 equivalent
- Recognised 3 year tertiary qualification in the Hospitality industry will be an advantage
- At least 2 year’s experience as an Assistant Front Office Manager in a similar 4 or 5 Star Hotel
- Exceptionally fluent in English
- High Level of computer
- Well developed leadership, training and communication skills
- Good business acumen with competent financial understanding
- Well developed negotiation skills
- Well developed Administration and analytical skills & attention to detail
- Ability to create a strong team climate
- Ability to work shifts and occasional overtime


  • Front Office

    4 weeks ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    **Front of House & Reception - Duties and Responsibilities**: - To liaise with all departments and communicate any special requirements. - To work early and late shifts in accordance with business demands. - To be aware of and maintain relationships with guests. - To perform all front office and reservations procedures. - To perform admin, invoicing and...

  • Front Office Manager

    1 month ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Oversee the daily running of front office operations, managing staff (i.e., reception, switchboard) and daily activities, and acting as the Manager on Duty for the hotel. Liaise with all appropriate internal and external parties, guests & colleagues, demonstrating service excellence and a positive guest experience. Examples of duties & responsibilities: -...

  • Front Office Manager

    4 weeks ago


    Saldanha Bay, Western Cape, South Africa HotelJobs.co.za Full time

    Hotel in Saldanha Bay is looking for a Front Office Manager. Responsible for all front office functions and staff. Areas of responsibility include; Switchboard operations & Guest Service/Front desk. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure...

  • Front Office Manager

    1 month ago


    Stellenbosch, South Africa Tanya Serra Full time

    Job Posted: 16-May-2023 - Location: Stellenbosch Oversee the daily running of front office operations, managing staff (i.e., reception, switchboard) and daily activities, and acting as the Manager on Duty for the hotel. Liaise with all appropriate internal and external parties, guests & colleagues, demonstrating service excellence and a positive guest...

  • Front Office

    1 month ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    JD Specialized Recruitment_ is currently assisting an exclusive 5* Boutique Hotel to recruit a highly experienced **FRONT OFFICE MANAGER & RERSERVATIONS MANAGER **to join their team. **Requirements**: - An industry related degree or diploma is preferred. - At least 5 years’ experience in a similar position in a high-end environment. - Pre-Opening...


  • Stellenbosch, South Africa Pick Me Recruitment Full time

    FRONT OFFICE MANAGER: ICONIC FIVE-STAR HOTEL (STELLENBOSCH) Seeking an experienced FRONT OFFICE MANAGER to lead a Five-Star Hotel Front Office Team. The hotel is known of its old-world charm, rich Cape heritage and curated guest experiences. The ideal candidate has previous Front Office Management Experience, experience in Opera, with a Hotel school /...


  • Stellenbosch, South Africa Recruitment Unlimited Full time

    **6-MONTH SEASONAL CONTRACT** We are looking to recruit a **Front Office Ambassador **who sees to the complete guest journey from arrival at the front entrance, parking cars, check in and rooming guests, assisting guests during their stay, preparing guest accounts, assisting with payments, assisting guests on departure and bidding them...

  • Front Office Manager

    1 month ago


    Cape Town, South Africa HotelJobs.co.za Full time

    Newly furnished Aparthotel in the City Centre seeking a Front Office Manager with at least 5 years experience in a Front office management role. PMS Semper experience will be beneficial. Valid Drivers Licence and Own transport. Ability to work hospitality hours/shifts. Management and operation of the Front Office department. all aspects of the guest...

  • Front Office Manager

    1 month ago


    Cape Town, South Africa WINK Aparthotels Full time

    Newly furnished Aparthotel in the City Centre seeking a Front Office Manager with at least 5 years experience in a Front office management role. PMS Semper experience will be beneficial. Valid Drivers Licence and Own transport. Ability to work hospitality hours/shifts. Management and operation of the Front Office department. all aspects of the guest...

  • Front Office Manager

    4 weeks ago


    Cape Town, South Africa Valor Hospitality Full time

    As the Front Office Manager, you will take full and sole responsibility for the supervision and control of all guest services, reservations, guest relations, and administration of the Front Office Department. Key Responsibilities: - Ensure the smooth operation of the Front Office Department by supervising and controlling all guest services, reservations,...


  • Cape Town, South Africa Tanya Serra Full time

    Job Posted: 20-Apr-2023 - Location: Cape Town A 5* Luxury Hotel seeks an Assistant Front Office Manager. Assist in efficiently managing the Front Office department, in order to provide the highest levels of service and hospitality to all guests. Achieve total guest satisfaction by ensuring that the quality assurance, service and departmental standards are...


  • Cape Town, South Africa Belmond Management Full time

    Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for an Assistant...

  • Front Office Manager

    1 month ago


    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23014749 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town Sea Point, Arthur's Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...


  • Cape Town, South Africa HotelJobs.co.za Full time

    A 5* Luxury Hotel seeks an Assistant Front Office Manager. Assist in efficiently managing the Front Office department, in order to provide the highest levels of service and hospitality to all guests. Achieve total guest satisfaction by ensuring that the quality assurance, service and departmental standards are adhered to by the Front Office team. 2 - 3...


  • Cape Town, South Africa Belmond Full time

    Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for an Assistant...


  • Cape Town, South Africa Westin Hotels & Resorts Full time

    JOB SUMMARY Function Join our amazing team and deliver unforgettable and memorable experiences. We are recruiting for an enthusiastic individual with a positive attitude. Reporting to the Front Office Manager, the successful incumbent will be required to provide professional and excellent customer service and is expected to support and assist with the front...


  • Cape Town, South Africa Tanya Serra Full time

    Job Posted: 01-Nov-2023 - Location: Cape Town **4* Hotel in the CBD requires and organised and efficient Front Office Supervisor who has the following skill set**: **CANDIDATE PROFILE** **Education and Experience ** A recognised qualification in Hospitality Management  2-3 years relevant experience in a similar position within a hotel...


  • Stellenbosch, South Africa M3 Human Capital Management Full time

    Duties will include (but not be limited to): *ensure hotel charges are processed diligently to guest's accounts *invoices are accurate *billing instructions are verified *all necessary supporting bills and vouchers are attached for direct settlements *responds in a professional and courteous manner to guests by providing accurate and timely information and...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Our beautiful Guest House in the Banhoek valley is looking for a dynamic and passionate Front of House Assistant. The following requirements are essential and expected of an employee to be considered: - Competent computer literacy - MS office, Outlook and Nightbridge - Great communication skills - Outstanding administrative skills and attention to detail -...


  • Cape Town, South Africa Wasta Hr Consultancy and Recruitment Full time

    **Responsibilities**: - Warmly greet guests upon arrival, providing a friendly and professional welcome to the hotel. - Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency. - Process reservations, cancellations, and modifications in accordance with hotel policies and procedures. - Handle guest inquiries, requests, and...