Front Office
2 weeks ago
To provide the best possible standard in service to all guests that is inline with the Hotel Policies and Procedures.
- To take operational responsibility for all aspects of Reservations, Reception, Concierge and Switchboard
- To scheduling team members to ensure the correct level of coverage
- Oversee and maintain departmental handover procedures
- Ensure strict control over all procedures involving cash, billing, room allocation and record keeping
- Assist the GM in reviewing departmental performance against the objectives set.
- To be involved in the selection of team members, training and performance management.
- Assist with maximizing of occupancy levels.
- Maintain a high standard of personal service with all customers, internal and external as well as public areas surpassing those as set out by The Hotel management Executive and owners.
- To manage & control daily revenues and to report any deviations
- To be fully aware of the trends in the industry and make suggestions for the improvement of the running of the Front Desk.
- Represent the department in management meetings.
- Assist with the formulation of the departmental standards and the running of the Front Of House Operations.
**Requirements**:
- Matric - grade 12 equivalent
- Recognised 3 year tertiary qualification in the Hospitality industry will be an advantage
- At least 2 year’s experience as an Assistant Front Office Manager in a similar 4 or 5 Star Hotel
- Exceptionally fluent in English
- High Level of computer
- Well developed leadership, training and communication skills
- Good business acumen with competent financial understanding
- Well developed negotiation skills
- Well developed Administration and analytical skills & attention to detail
- Ability to create a strong team climate
- Ability to work shifts and occasional overtime
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