Community Scheme Debt Collector
2 months ago
**Duties and Responsibilities**
- Collection of outstanding levies through various methods of communication including but not limited to telephonic contact, sending of letters and handing over to attorneys for legal collection.
- Administrative tasks including but not limited to the reconciliation of accounts, allocation of payments, addressing client queries, preparation of documentation, debt collection recoveries, etc.
- Attending meetings with managers to review debt collection.
**Key Performance Indicators**:
- Collecting in excess of 100% of the monthly charges raised
- Debtor account flagging must be maintained throughout the month (zero gaps on arrear units)
- Meeting daily and monthly call targets for both incoming and outgoing calls in line with your budget.
- Increasing payment plans and debit orders, month on month
- Zero monthly exceptions of notes not added to arrear levy accounts (e.g., all debtors contacted on a monthly basis with a notepad entry recorded)
- Match or exceed the monthly agent fee budget for all charges
- Dealing with walk-in clients.
**Minimum Qualification Required**:
- National Senior Certificate (Matric Certificate)
- Literate and Bilingual
- At least three years of experience in a debt collection environment (not a call centre).
- Have a basic knowledge of accounting
- Two years experience in the legal environment as a collection clerk or paralegal
- Microsoft Office intermediate skill level
- Effective communication skills
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