Human Resources Generalist

4 weeks ago

Cape Town, South Africa TTEC Full time

Human Resources Generalist-03PK2

**Description**:
HC Generalist - Cape Town

Bringing smiles is what we do at TTEC... for you and the customer. As a Human Capital Generalist working on site in Cape Town, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You'll Do

Looking for an opportunity where you'll contribute to the employee experience? You'll partner with operations and human capital as a trusted advisor to support employees. You'll handle all employee relations issues, questions and training on employee benefits and programs, termination and performance actions, and all employee related issues. With an eye on elevating the employee experience, you'll report issues that affect employee morale to service delivery leaders and act as part of the team to address these issues.

You'll report to the HR & TA Manager. You'll make an impact on the employee experience and support the business through building partnerships, a welcoming environment for questions, ideas and concerns.

During a Typical Day, You'll
- Use the Human Capital database including collecting data from employees and record management
- Support benefit enrollment and assist with employment-related documents
- Maintain and archive personnel files
- Prepare reports for payroll and support payroll preparation
- Support the onboarding process
- Arrange health and safety training, medical checks and ensure all required documents are in place
- Support the recruiting team

What You Bring to the Role
- Technical expertise and understanding to implement compliance with all local human resource laws and regulations
- Communication styles and approaches to different employees and management styles
- Open, honest, and empathetic manner when working with people
- Desire to follow procedures
- Support team members with their questions
- Trusted advisor to team members in challenging situations

What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
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INTERNAL JOB DESCRIPTION (iAspire)
- DO NOT COPY WHAT'S BETWEEN THESE LINES-

HCP2

Human Capital Generalist

P&E

What You'll Do

Looking for an opportunity where you'll contribute to the employee experience? You'll partner with operations and human capital as a trusted advisor to support employees. You'll handle all employee relations issues, questions and training on employee benefits and programs, termination and performance actions, and all employee related issues. With an eye on elevating the employee experience, you'll report issues that affect employee morale to service delivery leaders and act as part of the team to address these issues.

You'll report to the HC & TA Manager in Cape Town. You'll make an impact on the employee experience and support the business through building partnerships, a welcoming environment for questions, ideas and concerns.

Eligibility Guidelines (iAspire)
- 6 months or more tenure in current position
- GCA level no more than 2 levels above current role
- Resides within Cape Town
- Performance of associates: no corrective actions, meets or exceeds full satisfaction on most recent check-in from all other employees

During a Typical Day, You'll
- Use the Hum

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