Call Centre Agent

2 weeks ago


Johannesburg, South Africa Measured Ability Group Holdings Full time

**Duties & Responsibilities**:

- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- Identify customer needs and trends.
- Utilize proven telemarketing techniques to generate leads and connect with potential clients.
- Build rapport and establish trust with existing & potential clients.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Other job related roles.

**Minimum Requirements**:

- Fluency in English.
- Strong written & verbal Communication skills.
- Computer literacy.
- Atleast 06 months call centre/frontline telephone experience.
- Must be detail oriented.
- Have a clear criminal record.

Should you be interested and meet the above criteria, report to MASA Offices on **Monday 08 April 2024 at 07:30 a.m. **with your CV and all supporting documents (qualifications, South African ID, proof bank account, SARS certificate). The Address is**:No. 8 11th Avenue, Houghton Estate (MASA JHB Office).**
- NB: Dress accordingly and _**_fluency in English is a must_**:

- Good basic on offer._

**Annah


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