Customer Services Executive

2 weeks ago

Cape Town, South Africa Exodus Full time

**We are thrilled to be seeking a self-motivated Customer Services Executive with a love of adventure travel to join our Exodus Travels team in Cape Town**

Exodus Travels is one of the world’s leading adventure travel companies delivering extraordinary travelling experiences across more than 90 countries worldwide. Providing unparalleled expertise and local knowledge, our exceptional guides on the ground and teams in our worldwide offices have been crafting outstanding travel experiences for years. We are united by our purpose, “to improve life through travel”.

**About the role**:
Exodus is proud of its excellent and long-standing reputation for phenomenal products and excellent customer service. Crucial to this is our Customer Services team, whose purpose is to provide first-class support for any customers in difficulty, before, during or after their holiday. Whether this is a complaint about their holiday, and accident or incident while overseas, or a complex query about our liabilities and obligations. This team is here to help resolve the issue as efficiently as possible.

Although we pride ourselves on the low number of complaints we receive, we strive to provide a swift and accurate turnaround to all customer feedback. You’ll work closely with the team to analyse and investigate issues arising from customer complaints or feedback before responding clearly and accurately. You will also provide assistance for customers who become unwell or are involved in accidents while overseas.

This is a hybrid role, with the expectation of you working 2-3 days per week in our Century City office in Cape Town, and then having the flexibility of working remotely on the other days. We offer 40 hours per week, working Monday to Friday 8:30am to 5:30pm.

**What you will be doing**:

- Discuss issues raised by our customers with relevant departments - often involving an in-depth review of a trip, incident or customer experience with our Product Managers and their global network of local operators
- Respond to our customers in writing within our targeted time limit
- Assess levels of compensation with the Customer Services Manager and process refunds
- Assist with acknowledging and logging all correspondence received by the department
- Answer queries and write letters for insurance claims
- Ensure that any safety concerns or issues raised or discovered are immediately acted on and reported to the business in the required manner

**What we are looking for**:

- To be successful in this role you will have prior customer service experience and approach every task with a calm and logical demeanor. Excellent writing skills are required for this position as you will be composing detailed and personalised customer letter responses that can typically be anywhere between 1,000 to 1,500 words long.
- You will be able to confidently work independently to tight timeframes, prioritising workloads whilst maintaining a flexible and proactive approach. You will also have the ability to critically analyse issues and propose remedies in a clear and concise manner.
- Experience with Microsoft Word, Excel, Outlook and Teams is also vital to your success.
- Demonstrable passion and excitement for the adventure travel industry and some knowledge of the destinations we travel would be highly beneficial.
- Strive to provide an excellent service to the client and all internal departments.
- A positive culture champion, who is energetic and supportive of continuous improvement

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to inspiring change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

LI-SR1 #LI-HYBRID

  • Customer Support Executive

    1 month ago

    Cape Town, South Africa Tech Mahindra Full time

    Customer Support Executive - Cape Town, SA - Role - Customer Service - Languages: English, Zulu or Sotho - Shift window - Rotational Shifts - Week offs - rotational - Experience - Freshers - It will be work from office role Ability to commute/relocate: - Cape Town, Western Cape: Reliably commute or planning to relocate before starting work...

  • Inbound Call Centre

    2 weeks ago

    Cape Town, South Africa Maneshez solutions services Full time

     We are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.A top-notch Customer Service Specialist...

  • Customer Services Coordinator

    1 month ago

    Cape Town, South Africa SA - Liner Business - Operations - Cape Town - Exports Full time

    **COORDINATOR CUSTOMER SERVICE EXPORT DOCUMENTATION - CAPE TOWN** **Job Purpose & Primary Job Responsibilities** **The purpose of this role is to ensure high quality customer service by delivering targets, objectives and customer satisfaction. Pro-active coordination and management of our customer portfolio and build strong customer relationships within...

  • Customer Service Manager

    4 weeks ago

    Cape Town, South Africa CaRRoL BoYeS Full time

    Carrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptional...

  • Call Centre Agent

    2 weeks ago

    Cape Town, South Africa WNS Global Services Full time

    Job DescriptionKey Responsibilities AreasMain purposeThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.                                                         ...

  • Call Centre Agent

    1 month ago

    Cape Town, South Africa WNS Global Services Full time

    Job DescriptionKey Responsibilities AreasMain purposeThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.                                                         ...

  • Customer Service Agent – Financial Services

    1 month ago

    Cape Town, South Africa WNS Global Services Full time

    Job DescriptionEngaging with Customers through multiple channels to resolve their queries in a manner that meets and exceeds the needs of our customers and limits any reputational damage to the brand. This is done in-line with our strategic intend, operational policies and applicable regulations. The role forms part of the overall value chain in partnership...

  • Customer Service Manager

    4 weeks ago

    Cape Town, South Africa Carrol Boyes Full time

    Carrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptional...

  • Customer Service Manager

    4 weeks ago

    Cape Town, South Africa CaRRoL BoYeS Full time

    Carrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptional...

  • Customer Service Manager

    4 weeks ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Carrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptional...

  • Customer Service Manager

    3 weeks ago

    Cape Town, South Africa Carrol Boyes Full time

    Carrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptional...

  • Night Shift Customer Service Agent

    1 month ago

    Cape Town, South Africa WNS Global Services Full time

    Job DescriptionJob DescriptionMain purposeThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.                                                                 ...

  • Customer Operations Executive

    1 month ago

    Cape Town, South Africa Travelopia Full time

    **Summary**: A Customer Operations Executive will primarily be responsible for dealing with Sovereign and Citalia customers whilst on-holiday, or before travel regarding any involuntary changes that we are made aware of, while also being required to undertake other activities within the operations function: such as after sales, or connecting with customers...

  • Copy of Call Centre Agent

    1 month ago

    Cape Town, South Africa WNS Global Services Full time

    Job DescriptionMain purposeThe key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.                                                                           ...

  • Customer Service Centre Agent

    1 month ago

    Cape Town, South Africa Telebest Full time

     Our client has an opportunity available for a Customer Service Centre Agent.Requirements: Matric – essential3+ years in a Customer Service environment in a similar role with the ability, knowledge and skills in providing excellent customer service support – essential.Proficient in Microsoft Office 365 with a focus on applicable tools to execute areas...

  • Insurance Customer Service Agent

    2 weeks ago

    Cape Town, South Africa WNS Global Services Full time

    Job DescriptionPrimary Job Duties & ResponsibilitiesRole involves handling inbound calls from customers/agents to resolve queries on their accountsRole requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from CustomersReview and...

  • Customer Service Manager

    4 weeks ago

    Cape Town, South Africa Ikusasa Recruitment Group Full time

    Our client is looking for a customer service manager who has with 5 years’ experience in short term insurance industry with 2-3 years managing staff with an extensive knowledge of short Term Insurance to manage a team of service consultants Salary R650 000-00 pa plus Incentives plus pension plus medical plus Incentives plus 13th Cheque **Experience and...

  • Customer Service

    4 weeks ago

    Cape Town, South Africa MSD - CONSULTING Full time

    REQUIREMENTS: - Matric certificate required - Customer service experience 3 years + - Well articulated - Computer literate - Basic + Commission **Job Types**: Full-time, Permanent **Salary**: R6,000.00 per month

  • Customer Service Officer

    1 month ago

    Cape Town, South Africa London Basketball Association Full time

    About the role The London Basketball Association (LBA) is a charitable organization dedicated to inspiring Londoners to embrace basketball as a means of personal growth and community development. We are seeking a motivated and dynamic individual to join our team as a Customer Service Officer. In this role, you will play a crucial part in supporting our...

  • Workforce Manager, Aws Customer Service

    4 weeks ago

    Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of team management experience - 5+ years of cross functional project delivery experience - 5+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements Amazon has built a reputation...