Lodge Manager

2 weeks ago

Durban, South Africa Incdreams Recruitment Full time

Salary - negotiable, depending on experience and skills.
- Probation period of 3 months
- Work Schedule - 6 weeks on, 2 weeks. leave cycles adjustable depending on guest occupancies and lodge requirements.
- Live In - accommodation, meals, uniform and laundry provided.

**REQUIREMENTS**:

- Hospitality Diploma or tertiary qualification in Hotel Management
- Professional Guide (Advantageous)
- Computer Literate - Pastel /Micros / Opera/SEMPER property management system/EXCEL/ Microsoft Office
- English speaking, fluent in written and spoken English
- Shona (Speak) - certainly a great benefit
- Driver’s License valid PDP essential
- Valid First Aid Certification
- Zimbabwean Citizen
- Physically fit, sober habits and in good health

**PERSONALITY**:

- Honest person with high sense of integrity
- Sense of ownership and pride in work
- Well groomed, good personal hygiene & presentable with a friendly personality
- Strong work ethic, ability to work unsupervised, work flexible hours and extended hours.
- Empathetic and compassionate personality
- Passionate about conservation in all aspects of wilderness areas
- Good interpersonal skills
- Self-motivation, enthusiasm, passion, and energy
- Excellent decision maker
- Methodical work ethic with a high regard for attention to detail
- Flexible attitude and willing to take on tasks as necessary
- Sensitive to and understanding/ tolerant of cultural differences
- Excellent organizational and administrative skills
- Realistic expectations of bush life

**PREVIOUS EXPERIENCE**:

- Previous work experience of at least 5 years in management roles in related lodge environments.
- Management experience in luxury lodge environment
- Experienced in managing a 16 bed, diverse and intense property
- Focus of Guest experience delivery from each department
- Systematic and strong with protocols
- Used to a reporting system and presenting month end packs to Operations
- An understanding of budget control and financial management and planning for the future of the lodge
- HR and payroll functions of the lodge
- Hands on staff management and staff disciplinary process
- Eye for detail and good all-rounder in all aspects of the lodge - food/ beverage/ housekeeping/ front office
- Experience and ability to train staff
- Reservations and front office administration & practices

**TASKS / RESPONSIBILITIES INCLUDE**:
**Lodge Operations**
- General property management, repairs and maintenance.
- Licensing involved in running the business for vehicles & boats, radio channels and other areas of compliance and renewal thereof.
- Lodge communications - phones, internet, Wi-Fi, satellite, radio - maintenance and licensing thereof.
- Utility management - water, electricity, waste management, etc.
- Manager will engage with park authorities to ensure Rules & Regulations are abided by.

**General Management**
- Consult with HODS to ensure that each department is achieving their goals within Standard Operating Procedures.
- Identify problem areas within the lodge environment and assist with solutions.
- Report back to Operations Manager on important issues positive or negative.
- Ensure there is good communication with Head Office staff: Ops, Accounts and Reservations
- Perform duty manager and hosting roles according to SOP’s.

**Operational Planning**
- Consult with HODs to ensure that each department is achieving their goals within Standard Operating Procedures.
- Check CRS for reservations listing and occupancy for the month ahead.
- Consult with HODs for special events planning (Easter, Xmas, Valentine’s Day, New Year, Weddings, conferences).
- Co-ordinate repairs and maintenance to rooms, projects for the lodge and regular monthly tasks are scheduled.
- Inspect vehicle conditions and service plans to ensure the demands of the months ahead are met.

**Guest Relations**
- Meet every guest during their stay and ensure that complaints, comments, or problems are dealt with immediately.
- Create regular “guest delight” events in coordination with the team, particularly for special occasions.
- Walk about the lodge each day to interact and engage with guests to ensure lodge service standards and guest experiences are met. Consult with the team for any issues that need attention.
- Check that guests’ expectations are being met (activities, service, food, accommodation, etc.).
- Review all Feedback Forms and act where necessary.

**Staff**
- Recruitment for junior positions at lodge level via the channel of the community (senior positions in cooperation with HR Manager).
- Ensure Standard Operating Procedures are followed in all departments.
- Check regular Performance Appraisals with Lodge Manager on HOD’s and monitor appraisals of their staff.
- Follow disciplinary procedures according to HR requirements. For major disciplinaries consult with the HR Manager.
- Plan and follow through training programs for all departments.
- Co-ordinate and plan staff rosters
- Lead a well-managed te

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