IT & Dialler Administrator (Fixed-term Contract)

2 weeks ago


Johannesburg, Gauteng, South Africa Talksure Full time

MAIN PURPOSE OF THE ROLE


As the IT & Dialler administrator, you will play a crucial role in ensuring the smooth and efficient operation of our office environment, supporting a staff contingency of 60+ individuals.

Your responsibilities will encompass both administrative and technical aspects, making you an integral part of our team. You will play a key role in managing and developing business campaigns through a blended dialler.

The IT & Dialler Administrator will be responsible for optimising performance of the dialler to maximise sales opportunities, and continually analysing campaign and agent performance to identify opportunities to increase contact rates and subsequent sales as well as ensure all equipment in use are in working order.


DUTIES AND RESPONSIBILITIES

  • Manage the dialler real time to ensure optimal agent productivity, data penetration and metrics such as (connects, DMCs, failed calls, abandonment rates, answer machines detect, customer messaging etc.)
  • Work with outsource dialler /providers to gain Best Practice and knowledge
  • Contribute to the design and implementation of a longterm operating model for Dialler/Data area
  • Increase in data penetration levels
  • Increase in data to DMC conversions
  • Increase in agent productivity and utilisation
  • Responsible for preventing lost opportunities
  • Line monitoring
  • Daily Dialler Performance Monitoring
  • AMM detection efficiency
  • Contribute to the development and implementation of the dial strategy for each campaign
  • Dialler Issue Management
  • Monitoring activities to target 100% dialler availability
  • Routine dialler maintenance tasks such as system backups and development of necessary upgrades etc
  • Maximise dialler/ data performance at a campaign level by prioritising campaign jobs whilst maintaining compliance with legislation guidelines
  • Dialler operational tasks such as creating, updating and deletion of:
  • Users,
  • Campaigns
  • Call results
  • Recycle rules
  • Dial rules
  • Understand the business processes to effectively support the campaign
  • Set recycling rules
  • Ensure effective lead loading of data into the dialler/operation for optimal calling and control by following the standard lead loading procedure
  • Reporting on lead usage
  • Reset metrics where necessary
  • Run Daily/Weekly/ Monthly dialler/data reports
  • Evaluate, analyse and tune dialler and/or campaign parameters, call dispositions to drive better understanding of the leads and implement agreed changes based on results
  • Contribute to the production of all required Management for all of telesales management Reporting requirements
  • Manage and troubleshoot computer hardware and software issues for employees
  • Set up new employee workstations and user accounts, ensuring proper access rights and permissions
  • Collaborate with internal & external IT vendors to address complex technical issues or procure necessary equipment
  • Train employees on basic IT procedures and software usage
  • Continually maintain an updated asset register
  • Quickly identify and address IT and Officerelated challenges, implementing solutions to minimize disruptions
  • Propose process improvements to enhance office efficiency and user experience
  • Support the business operations in the following areas:
  • Data penetration
  • Call Routing to drive costs down
  • Dialler availability (uptime)
  • Data availability
  • Reporting
  • Encourage and maintain a "customer service" philosophy within the dialer team with business stakeholders
  • Through attention to detail, maintain an exceptional level of quality in all work completed
  • Maintain functional & productive working relationships with all individuals
  • Continually look to improve resource requirements & advise the dialer Manager of inefficiencies as they are encountered and work toward continuous improvement of systems that best serve business
  • Conduct routine and adhoc stock takes of IT hardware, software, and related equipment

QUALIFICATIONS AND EXPERIENCE REQUIRED

  • Matric
  • Database experience working with MySQL, MSSQL etc
  • Intermediate to expert capabilities in Excel
  • Experience in the following tools will be advantageous:
  • Linux
  • Microsoft BI tools (SSIS/ SSRS/SSAS/ PowerBI)
  • Python/R

BEHAVIOUR AND COMPETENCIES REQUIRED

  • Professional
  • Logical
  • Analytical
  • Strong written and oral communication in a fast
- paced, ever changing environment

  • Strong interpersonal skills with the ability to build and maintain professional relationships
  • Outcomes orientated
  • Adaptability and flexibility in deliverables
  • Ability to work under pressure

Salary:
Market Related.

**Contract Type: Fixed Term Contract until December 2024

  • Johannesburg, Gauteng, South Africa Talksure Full time

    MAIN PURPOSE OF THE ROLEAs the IT & Dialler administrator, you will play a crucial role in ensuring the smooth and efficient operation of our office environment, supporting a staff contingency of 60+ individuals. Your responsibilities will encompass both administrative and technical aspects, making you an integral part of our team. You will play a key role...


  • Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryThe Dialler...


  • Johannesburg, Gauteng, South Africa Pronto Labour Team (Pty) Ltd Full time

    3 MONTH FIXED TERM CONTRACT -MAINTENACE TECHNICIAN - MILLWRIGHTBenoni area, East Rand, Gauteng3 MONTH FIXED TERM CONTRACT - MILLWRIGHTMAINTEANCE TECHNICIAN*Qualified Artisian - Millwright / Electrical-Fitter Matric or equivalent Mechanical & Electrical knowledge - COMPULSORY Knowledge of H&S Minimum 3 Year's Working experience: Machinery & Equipment Repairs...


  • Johannesburg, Gauteng, South Africa Sci-Bono Discovery Centre Full time

    VACANCYASSISTANT TECHNICIAN(1 year fixed-term contract)JOB PURPOSE This position provides assistance in the installation, repair, first-line maintenance of the Science Centre exhibits collection and displays in Sci-bono and other locations.PRINCIPAL ACCOUNTABILITIES Attends to the first line and second line maintenance of exhibits. Checks that all exhibits...


  • Johannesburg, Gauteng, South Africa Tracker South Africa Full time

    Listing reference: track_001054Listing status: OnlinePosition summary:Industry:IT & InternetJob category:Call Centre and TelesalesLocation:GautengContract:Fixed Term ContractRemuneration:Market RelatedEE position:NoIntroduction:Tracker has been South Africa's leading vehicle tracking company since the 1990s. Tracker requires the services of sales agents on a...


  • Johannesburg, Gauteng, South Africa Pronto Labour Team Full time

    3 MONTH FIXED TERM CONTRACT -MAINTENACE TECHNICIAN -Benoni area, East Rand, Gauteng3 MONTH FIXED TERM CONTRACT -MAINTEANCE TECHNICIAN Qualified Artisian Matric or equivalent- Mechanical & Electrical knowledge COMPULSORY: Knowledge of H&S: Minimum 3 Year's Working experience:Machinery & Equipment Repairs & MaintenanceBuilding Repairs & MaintenanceRoot Cause...


  • Johannesburg, Gauteng, South Africa TotalEnergies Full time

    Industrial Projects JOHANNESBURG-BIERMANN AV(ZAF) South AfricaHSEQ: Compliance with the OHS Act of 1993 (Asbestos, Construction, Electrical Installation, Environmental etc) Ensure adherence of TMSA HSEQ procedures by contractors and staff. Provide assurance on HSEQ and take corrective action in your area of responsibility.Drawing Office Services- To prepare...

  • Fixed Term Contract

    2 weeks ago


    Johannesburg, Gauteng, South Africa Sanlam Full time

    Who are we?Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Business Architect:Banking: 1 Year Fixed Term Contract:Develop a Capability Architecture across clusters to realize the business strategy in the context of the organizational technology strategy. Liaise with each key technology stakeholders and operational teams and the Enterprise Architects researching technology trends. Develop Architectures and migration...


  • Johannesburg, Gauteng, South Africa University of the Witwatersrand Full time

    The primary duties of the Twende Mbele Administrator will include:Support the planning and organisation of Twende Mbele activities, including travel support and logistics.o Ensure effective liaison and strong communications between Wits Enterprise, CLEAR-AA, the country partners, and other concerned stakeholders/Committees of the Programme;o Collate...


  • Johannesburg, Gauteng, South Africa Sabenza IT Full time

    Asset and Short-Term Specialist Finance - GENERALJohannesburg - Gauteng - South AfricaJoin Our Team as an Asset and Short-Term SpecialistAre you a financial wizard with a knack for leadership? Do you thrive in dynamic environments where no two days are the same? If so, we've got the perfect opportunity for youWe're on the lookout for a dynamic individual to...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    Business Insights Analyst: Banking: Fixed Term ContractTo ensure that the Client realizes the business benefits of improved data analytics through the development and management of value-added analytics, business insights, reports and business intelligence tools; in line and to aid in business and digital strategy.Job Responsibilities:Manage team and team...


  • Johannesburg, Gauteng, South Africa Wits University Full time

    Brief Description The Department of Political Studies at the University of the Witwatersrand is looking to appoint one (1) new member of academic staff at the level of Lecturer. This is 2 year fixed term position. The department is seeking applications from researchers with expertise in any area of Political Studies or related discipline, and with an...


  • Johannesburg, Gauteng, South Africa Petra Diamonds Full time

    Petra Diamonds Limited is one of the world'sleading suppliers of rough diamonds and one ofthe largest independent diamond groups byresource. It's a polished diamond we're after forthis role - an individual that clearly outshineshis/her peers:| FINSCH DIAMOND MINE (PTY) LTDFixed Term Contract: Training Officer Mining for Expansion Project**Internal and...


  • Johannesburg, Gauteng, South Africa Petra Diamonds Full time

    Petra Diamonds Limited is one of the world'sleading suppliers of rough diamonds and one ofthe largest independent diamond groups byresource. It's a polished diamond we're after forthis role - an individual that clearly outshineshis/her peers:| FINSCH DIAMOND MINE (PTY) LTDOperator: Survey**2 x Fixed Term Contract / Temporary appointment...


  • Johannesburg, Gauteng, South Africa Rio Tinto Full time

    Officer, Buy (12 months Fixed term contract) Great opportunity to work for a global company at the forefront of Mining. A unique opportunity to contribute to Rio Tinto's Procurement team. Role based in Johannesburg, South Africa._ Finding better ways to provide the materials the world needs._About the roleWe are looking for an Officer, Buy, to conduct...


  • Johannesburg, Gauteng, South Africa ONDINI CONSULTING (PTY)LTD Full time

    The role has a primary function of assisting in developing and implementing integrated internal and external communication and stakeholder engagement programmes, in accordance with the Agency's priorities to effectively position and manage the Regional Communication and Stakeholder Relations function.AttributesPositive attitude and mindset, Communication...

  • Specialist: Contracts

    2 weeks ago


    Johannesburg, Gauteng, South Africa Six Sense Full time

    Gauteng, Johannesburg Annually Cost To Company (Market related)The Housing Development Agency (HDA) is a National Public sector development agency that inter alia has the mandate to identify, acquire, prepare and develop suitable land for human settlements.The agency also undertakes the programme and project management for development of housing and human...


  • Johannesburg, Gauteng, South Africa Disruptive IT Full time

    We are currently looking for 1 x Portuguese Speaking IT Remote Support Engineer to be based on a remote support desk.This is a 6 month fixed term contract.R20 000 per monthAll candidates must have the below minimum qualifications.A+ & N+MCSE (Advantage)ITIL `(Advantage)Previous experience of a service desk environment.ITSM or service now experience is an...


  • Johannesburg, Gauteng, South Africa Petra Diamonds Full time

    Petra Diamonds Limited is one of the world'sleading suppliers of rough diamonds and one ofthe largest independent diamond groups byresource. It's a polished diamond we're after forthis role - an individual that clearly outshineshis/her peers:| FINSCH DIAMOND MINE (PTY) LTDFixed Term Contract Surveyor - for Expansion Project**Internal & External**Contract End...