Duty Manager
7 days ago
Our hotel is looking for a Duty Manager to join our wonderful team. We are looking for someone who will enjoy working with our valued guests and dealing with the administration behind the scenes with our other fantastic staff. Are you looking to further your career in hospitality management?
**Requirements**:
- Must have hotel reception and or management experience
- Proof of minimum Grade 12 Certificate
- Excellent communication and customer service skills
- Strong administration skills necessary
- Strong attention to detail and organizational skills
- Ability to work flexible hours, including weekends and holidays
- Computer literacy and business English necessary
- Afrikaans and Xhosa advantageous
**Responsibilities**:
Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring the efficiency of all processes, and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues, and improvements.
- Keep track of monthly, quarterly, and yearly goals
- Work with management to assess and improve processes and policies
- Work at reception to help guests to check in and to their rooms
- Monitor and report on revenue and cash flow
- Uphold and enforce company policies
- Train new hires
- Address employee complaints or performance issues as needed
- Check in with employees regularly to determine satisfaction
- Schedule shifts
- Help management create the department’s budget
- Address customer issues and complaints
- Schedule regular maintenance and cleaning of facilities
- Meet regularly with upper management to stay informed on company issues
- Oversee security of the facility
The duty manager reports to the relevant department heads on any particular shift. They act as the liaison between all departments, namely Food and Beverage, Accommodation, and Front of House.
**Education**:
- High School (matric) (required)
**Experience**:
- Management: 1 year (required)
**Location**:
- Durbanville, Western Cape (required)
Ability to Commute:
- Durbanville, Western Cape (required)
Application Deadline: 2024/03/15
Expected Start Date: 2024/03/15
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