Escalation Specialist

3 weeks ago


Durban, South Africa Webhelp Full time

Do you have customer service experience, and are you seeking a new job in Durban, South Africa? If so, we want to hear from you Webhelp is looking for a collaborative and skilled Escalation Specialist to join our inclusive and thriving team. This full-time escalation role comes with an attractive salary and benefits package.

As a flexible Escalation Specialist, you will manage, resolve and close off all escalated customer complaints efficiently and effectively and in line with quality standards to ensure a positive customer experience that results in customer satisfaction and retention.

In your first few weeks in this Escalation Specialist role, you can expect to:

- Investigate complex customer complaints escalated by frontline advisors through customer callbacks and call listening to find solutions
- Work with the CEC lead to engage directly with client contacts to get the correct information and response to resolve the case at the highest quality and within agreed timings
- Resolve customer complaints and queries within operational and client policies and procedures

In return for your dedication, collaboration and commitment, you will receive a generous salary and benefits package, joining a welcoming and inclusive culture.

Join our fun-loving inclusive community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands.

After applying, you'll be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers



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