System Supervisor

4 months ago

Pretoria, South Africa Cashbuild Full time

**Description**:
To manage and supervise all relevant Point of Sale (POS) transactions ensuring total Customer satisfaction. Handle all Cash Office and banking processes and related Point of Sale (POS) Administrative functions.

**Requirements**:

- Grade 12 plus 5 (five) year related experience or minimum of 10 (ten) years’ work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Above average numeric skills
- Proven ability to provide exceptional Customer service
- Proven ability to work under pressure
- Must be computer literate
- Previous Cashier experience

**Customer Service**
- Ensure that all speed point transactions, i.e. credit and debit card transactions are done effectively and efficiently.
- Be willing to assist Customers with their needs through clear and effective communication
- Assist the Customers with requests, queries and complaints and resolve or escalate to management
- Offer fast, friendly, and efficient service to all Customers
- Control and ensure the availability of stationary and consumables, within the Store

**Cash Handling and Banking**
- Controlling of Store floats (Petty Cash, Till Floats, Change Floats)
- Change ordering and dispensing
- Balancing and recording of Petty Cash expenses and vouchers in the Petty Cash Ledger
- Processing Back Office transactions and Cashing up of Cashiers and the Back Office Till (e.g. Bulk Deposits, Special Deposits, Charge Cards, Loyalty Cards, and Returns etc.)
- Ensure that all returns are valid and done correctly
- Cash Clearance to be actioned and queries to be resolved
- Ensure pick-ups are done timely
- Carry out End of Day sessions on all Point of Sale (POS) terminals
- Daily Cash Up of all Point of Sale (POS) terminals including the Back Office terminal
- Ensure 2nd (second) Cashbuild designated Employee to be present with CIT money collection
- Ensure daily takings are collected by the Cash in Transit (CIT) Company.

**Ready for Business**
- Ensure Ready for Business processes implemented
- Ensure the Cashiers maintain their area of responsibility
- Ensure the Cash Office is neat and tidy at all times
- Only Cash Office related documentation within the Cash Office and that all documentation is filed neatly and that all filing is up to date

**People Management**
- Ensure that all Cashiers are present and available in their area of responsibility in order to assist Customers and perform all other responsibilities.
- Ensure Cashiers have a trained backup available
- Ensure Cashiers execute their daily duties. (Ready for Business and Beyond my Control checklists).
- Ensure scheduling of subordinates is done on time
- Take responsibility of Product Knowledge training to Cashiers as per Store Manager agreement
- Scheduling and supervising of all Point of Sale (POS) Employees. (Leave, Time Off, Day off etc.)
- Monitor and evaluate performance of subordinates
- Ensure all cashiers comply with the company dress code

**Safety (OHSA) Requirements**
- Ensure that safety standards are adhered to.

**Security Awareness**
- Be aware of any suspicious people and / or activities. In the Store and outside.
- Password security
- Ensure that the Cash Office is secured
- Ensure that the Cash Office door is always locked when Pick-Up’s, Cash-Up’s and Cash In Transit (CIT) collections are done
- Ensure Till Pick up’s are done within the set parameters
- No unauthorised persons allowed in the Cash Office
- Safe keys are locked away and in safe custody
- No Rations, stock, and unrelated documentation to be kept in the Cash Office.

**Drive for results**
- Achieves set targets and completes work accurately and at the required standard
- Delivers best practice quality/ standards as established in the company
- Makes an effort to follow through on commitments

**Solve Problems**
- Identifies problems and seeks root cause
- Resolves problems and escalates issues accordingly
- using relevant information available in own department and operational work environment to resolve problems

**Make Decisions**
- Makes decisions within framework of company policies and within set time lines
- Makes decisions giving due consideration to consequences of the decision made in area of responsibility
- Implements decisions made in line with agreed processes and policies

**Plan**
- Plans within framework of operationally/department policies and procedures

**Manage Performance**
- Follows through on commitments made and deliver on them to achieve set objectives and targets
- Takes accountability for own and or subordinates actions and implements corrective action where required

**Handle Pressure**
- Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures

**Collaborate**
- Demonstrates courtesy and willingness to assist when dealing with customers, suppliers and colleagues
- Able to deal with daily conflict situations e

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